Domaine

Account Manager

Domaine

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Serve as the point of contact for the client, conducting regular checkins and handling escalations and upsells
  • Identify new client opportunities and act as liaison to pitch clients on such opportunities
  • Work with the production teams to appropriately resource client needs
  • Collaborate with production teams to develop strategic recommendation briefs on par with agency standards taking into consideration best practices and client goals
  • Collaborate on and run Growth Councils
  • Collaborate with design and production departments to communicate strategy, review concepts and develop client presentations
  • Present upsell opportunities as appropriate
  • Act as a backchannel to communicate production team’s concerns to the client
  • Identify and solution project risks in collaboration with the production team
  • Fully understand the client objectives and project goals and articulate them clearly
  • Work with the project teams to monitor project risks and scope creep to foresee/ identify potential problems and proactively identify solutions to address them in advance
  • Consistently identify needs that clients may not recognize and ensure approaches and solutions are linked to objectives and future needs

Requirements

  • 4-6 years prior experience working in a sales or account management role in the ecommerce or tech industry.
  • Excellent communication, public speaking, and customer service skills
  • Good technical skills and familiarity with the fundamentals of web development
  • Familiarity with web design and usability best practices and trends.
  • Comfortable working in Google Apps (Docs, Sheets, etc), Microsoft Office Suite, Figma and Hubspot.
  • Able to learn other tools (Jira, Slack, Teamgantt).
  • Excellent organizational and time management skills.
Benefits
  • Competitive Healthcare with Dental & Vision
  • Retirement savings plan with employer matching
  • Competitive PTO policy with paid time off at end of year
  • Flexible working schedule
  • Remote-first culture
  • Home office stipend
  • Apple gear
  • Continued education and personal development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
web developmentweb designusability best practices
Soft Skills
communicationpublic speakingcustomer serviceorganizational skillstime management