DoiT International

Manager, Account Management

DoiT International

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

AWSCloudGoogle Cloud Platform

About the role

  • Establish monthly and quarterly KPI’s with the sales management team and coach your team to consistently exceed those goals
  • Oversee day to day team operation and performance, and exceed business KPIs
  • Discover training needs and provide coaching on DoiT processes and sales skills
  • Serve as the first-line escalation point for deal related challenges and deal reviews/discount approvals for the team
  • Work with the individual AMs to deliver QBRs to cloud vendors and mutual customers, when needed
  • Templatize reviews with customers - tracking active project timelines, projected spend on respective cloud platforms and feedback on DoiT support & engagement
  • Maintain deep knowledge, context, & ownership of DoiT’s Account Management strategy, segmentations, and AE to AM handoff process to ensure that the team maintains a balanced book of business
  • The primary focus for Account Management is to drive engagement, growth, and retention with existing customers.
  • Collaborate with cross-functional teams to ensure input is captured, and your plan for customers is widely understood

Requirements

  • 5+ years experience in account management in software, ISV, or cloud companies
  • Strong technical skills that enable you to engage productively with technical teams
  • Experience with AWS, GCP, or other major public cloud - mandatory
  • Ability to adapt to fast-changing nature of SaaS market: pivot and learn quickly
  • Ability to lead and influence a team
  • Strong executive presence in a customer-facing role
  • Strong verbal/written communication skills
Benefits
  • Unlimited Vacation
  • Flexible Working Options
  • Health Insurance
  • Parental Leave
  • Employee Stock Option Plan
  • Home Office Allowance
  • Professional Development Stipend
  • Peer Recognition Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementsales skillsKPI establishmentcoachingdeal reviewsproject managementcustomer engagementgrowth strategiesretention strategiestechnical skills
Soft Skills
leadershipinfluenceadaptabilitycommunicationexecutive presencecollaborationcoachingproblem-solvingteam managementcustomer focus