Senior Process Associate, Accounts Payable, Italian
Genpact
ERPGo
Entry-Level Customer Service Representative
DOGA
full-time
Posted on:
Location Type: Office
Location: 🇺🇸 United States
Visit company websiteJob Level
Entry Level
About the role
- Serve as key liaison between DOGA USA and customers, supporting the Distribution Department.
- Act as primary point of contact for customer inquiries, orders, and delivery requirements.
- Research and resolve issues related to customer orders and delivery performance promptly.
- Verify customer quotes (pricing, MOQ, purchasing facility requirements) and cross-reference data.
- Establish and maintain accurate ship-to addresses and part-number cross-references within SAP.
- Enter customer orders into system and verify delivery schedules for accuracy.
- Upload and maintain customer material schedules on external customer websites as required.
- Review customer forecasts, identify changes, and update databases accordingly.
- Support Managing Director and Supply Chain Manager with projects and tasks as assigned.
- Proactively use SAP and coordinate with IT to resolve system-related issues; maintain accurate records.
Requirements
- High School Diploma required.
- Minimum 2–3 years of customer service experience, preferably within a distribution, logistics, or manufacturing environment.
- Proficiency in Microsoft Office (Excel, Word, Outlook, Teams).
- Familiarity with order entry processes and basic accounting principles.
- Strong keyboarding and data-entry skills with attention to detail and accuracy.
- SAP experience strongly preferred.
- Excellent problem-solving, organizational, and communication skills.
Benefits
- Join a Thriving Company : Work for a rapidly growing and strategically positioned company.
- Dynamic Team Environment : Collaborate in active work environment alongside a team of highly qualified and dedicated professionals.
- Inclusive Culture : Thrive in an inclusive culture that values diversity, where all individuals, regardless of background, gender, sexual orientation, abilities, or gender identity, feel respected and valued.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order entrydata entrybasic accounting principlescustomer serviceSAPMicrosoft ExcelMicrosoft WordMicrosoft OutlookMicrosoft Teamsattention to detail
Soft skills
problem-solvingorganizational skillscommunication skills
Certifications
High School Diploma
