DOGA

Customer Support

• Serve as key liaison between DOGA USA and customers, supporting the Distribution Department.
• Act as primary point of contact for customer inquiries, orders, and delivery requirements.
• Research and resolve issues related to customer orders and delivery performance promptly.
• Verify customer quotes (pricing, MOQ, purchasing facility requirements) and cross-reference data.
• Establish and maintain accurate ship-to addresses and part-number cross-references within SAP.
• Enter customer orders into system and verify delivery schedules for accuracy.
• Upload and maintain customer material schedules on external customer websites as required.
• Review customer forecasts, identify changes, and update databases accordingly.
• Support Managing Director and Supply Chain Manager with projects and tasks as assigned.
• Proactively use SAP and coordinate with IT to resolve system-related issues; maintain accurate records.

Entry-Level Customer Service Representative