Manager, Data Quality
Dodge Construction Network
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Design, maintain, and improve company and contact entity workflows, SOPs, SLAs, and quality standards
- Define and track KPIs for team efficiency, business impact, financial stewardship, and client satisfaction
- Oversee entity creation, updates, merges, conflict resolution, and exception handling
- Partner with automation, engineering, and data science to integrate and optimize human-in-the-loop and machine-assisted processes
- Analyze performance patterns to identify automation gaps, reduce manual interventions, and continuously improve processes
- Lead, mentor, and develop CEM team members
- Establish performance expectations, work allocation, and capacity planning
- Manage relationships with third party data providers and offshore vendors
- Collaborate closely with Engineering, Product, Sourcing, and Sales to align CEM standards with business and platform needs
- Participate in roadmap discussions, attribute model design, and classification/taxonomy updates
Requirements
- 7+ years of experience in data operations, master data management, digital operations, or business transformation
- 2+ years managing teams
- Proven experience managing both onshore and offshore teams
- Experience with SQL and/or Python programming
- Advanced problem solving and data driven decision making capabilities
- Proven record of managing external vendor relationships
- Ability to translate technical concepts into actional business insights for non-technical stakeholders
- Experience with automation tools, scraping frameworks, and data pipelines
- Exposure to data operations utilizing machine learning and data enrichment techniques
- Proficiency in data governance, KPI management, and quality assurance
- Strong project management skills, including planning, prioritization, and execution of change management
- Excellent written and verbal communication skills for presenting strategies, reporting performance metrics, and building relationships with stakeholders.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLPythondata operationsmaster data managementdigital operationsbusiness transformationautomation toolsscraping frameworksdata pipelinesdata governance
Soft Skills
problem solvingdata driven decision makingteam managementrelationship managementcommunicationmentoringcapacity planningcollaborationproject managementchange management