Docusign

Senior Renewal Manager

Docusign

full-time

Posted on:

Location Type: Remote

Location: Brazil

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

Tech Stack

React

About the role

  • Own and implement win/win negotiation strategies for a high quantity of renewals that improve contract value while protecting and enhancing customer trust
  • Increase account growth by playing a role on the account team, helping to identify incremental opportunities upon contract renewal
  • Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies
  • Collaborate with internal resources such as Account Executives, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop strategies for upcoming renewals
  • Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors
  • Follow and enforce best practices for all internal processes including, Opportunity Management, Data Quality & Accuracy, CRM Hygiene, Quotes and Forecasting
  • Achieve financial and strategic revenue, bookings and billings targets
  • Evaluate your portfolio to prioritize time to render the most favorable outcomes
  • Leverage customer data and behavior to assess the health of each renewal.

Requirements

  • 5+ years of experience within Sales, Renewal Management, Account Management and/or Customer Success within SaaS offerings
  • Experience with quota-carrying roles and proven history of meeting key performance indicators
  • Experience with deal negotiation cycles with a successful track record
  • BA/BS degree or equivalent work experience
  • Strong contract negotiation skills with experience driving contracts to completion on-time
  • Experience with supporting adoption across organizations, serving as a change agent for the customer
  • Ability to demonstrate a strategic approach to enable persuasive value conversations with customers at an executive level
  • Ability to react and adapt to potential rapid shifts in priorities
  • Strong level of urgency, organization and prioritization skills
  • Salesforce experience
  • Excellent written and verbal communication skills
  • Ability to convey value through interactions with customers.
Benefits
  • Accommodation
  • Reasonable accommodations for qualified individuals with disabilities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
contract negotiationquota managementdata analysisforecastingcustomer data assessmentperformance indicatorsrenewal managementaccount managementSaaS experiencechange management
Soft Skills
strategic thinkingpersuasive communicationorganizational skillsprioritizationadaptabilityurgencycollaborationproblem-solvingcustomer trust enhancementvalue conversation