Strategic Customer Success Account Manager
Docusign
full-time
Posted on:
Location Type: Remote
Location: Ireland
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About the role
- Owning a portfolio of strategic accounts and renewals in an assigned territory
- Driving customer adoption and value strategies
- Negotiating renewal terms and providing insights to improve outcomes
- Conducting regular business reviews with customers
- Collaborating with internal resources
Requirements
- 8+ years of experience within Sales, Renewal Management, Account Management and/or Customer Success
- Experience with quota-carrying roles and proven history of meeting key performance indicators
- Experience with deal negotiation cycles with a successful track record
- BA/BS degree or equivalent work experience
- Salesforce experience
- Excellent written and verbal communication skills
Benefits
- Health insurance
- Flexible working hours
- Professional development
- Accommodation for individuals with disabilities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SalesRenewal ManagementAccount ManagementCustomer SuccessQuota-carrying rolesDeal negotiationKey performance indicators
Soft Skills
Communication skillsCollaborationCustomer adoption strategiesValue strategies
Certifications
BA degreeBS degree