Docusign

Technical Support Engineer

Docusign

full-time

Posted on:

Location Type: Remote

Location: Brazil

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About the role

  • Provide advanced technical support for Docusign’s Microsoft integrations, including SharePoint, Power Automate, Dynamics, and Logic Apps
  • Manage and resolve escalated support cases related to API usage, embedded workflows, network issues, authentication, and system integrations
  • Use technical expertise to increase customer adoption and troubleshoot complex scenarios
  • Analyze product logs and network traces using tools such as Wireshark, Fiddler, and browser developer tools
  • Utilize tools like Salesforce, Jira, internal admin consoles, and logging systems to track and resolve support cases
  • Identify product defects and suggest improvements to enhance Microsoft-related customer workflows
  • Promote Docusign solutions through consultative dialogue and understanding of support needs
  • Meet or exceed service level goals specific to the Microsoft integration support domain

Requirements

  • Bachelor’s degree in Computer Science, Engineering, or a related technical discipline
  • 2+ years of experience in SaaS technical support or NOC roles
  • Experience troubleshooting in web-based environments (HTTP, JSON, HTML, CSS, IIS)
  • Experience with Microsoft SharePoint (on-prem and SaaS), Power Automate, Dynamics, and Logic Apps
  • Experience with Windows PowerShell scripting
  • Experience in Microsoft system administration
  • Experience with log analysis tools such as Wireshark, Fiddler, or Charles Proxy
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
API usageembedded workflowsnetwork issuesauthenticationsystem integrationslog analysisWindows PowerShell scriptingtroubleshootingweb-based environmentsMicrosoft system administration
Soft Skills
technical supportcustomer adoptionconsultative dialogueproblem-solvingcommunication
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Engineeringrelated technical discipline