Deliver on-time and on-budget collaborative engagements to our customers that provide continuous improvement via impactful solutions which result in highly referenceable accounts enabling strong adoption, renewal and upsell
Plan, organize and manage all tasks, project decisions, escalations, and prioritizations of an engagement to ensure customer satisfaction, including developing technical solutions to address client needs and tracking to long term customer objectives, success criteria and milestones
Build strong relationships with customer admins and Center of Excellence, acting as a trusted expert consultant on how to leverage the SpringCM CLM platform across their business using best practices
Collaborate with Docusign teams to proactively uncover additional customer needs and support documenting client requirements and expectations
Meet all Professional Services team success criteria including utilization target, customer satisfaction score and financial requirements

Requirements

Basic BA/BS degree in Business, Computer Science, Information Systems, Engineering, or equivalent
8+ years working directly with businesses and customers to understand business needs and applying technology solutions to those requirements
4+ years of experience with consulting, leading implementation and solution architecture development on business analyst teams in Software or Software-as-a-Service industries
Ability to uncover additional customer needs
Ability to drive customers towards productive utilization of their contract
Understanding of document and content management and/or workflow systems and their application to business process improvement
Experience implementing workflow/BPM software (e.g., Lombardi, Pega, K2, Skelta) and software (e.g., Salesforce.com, Documentum, FileNet, MS SharePoint)
Outstanding writing and verbal communication skills
Strong multitasking and organization skills
Proven track record of delivering projects or products to market within budget
Experience working in one or more of the following industries: FinServ, Tech, Telecom, Healthcare, Real Estate, Insurance, Education, Public Sector
Experience with XML/Xpath or other structured data

Benefits

Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

consultingsolution architecturebusiness analysisworkflow softwareBPM softwareXMLXpathdocument managementcontent managementproject management

Soft Skills

communicationmultitaskingorganizationcustomer relationship managementcollaborationproblem-solvingconsultative sellingcustomer satisfaction focusadaptabilityleadership