Docusign

Onboarding Consultant, English and Spanish

Docusign

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Deliver a best-in-class customer onboarding experience
  • Drive the onboarding engagement from kick-off to project completion
  • Discover customer needs and tailor solutions
  • Manage time effectively and prioritize workloads
  • Complete customer-facing work through calls and emails
  • Track and meet expectations around customer utilization targets

Requirements

  • Bachelor’s degree
  • 2+ years of customer service experience
  • Fluent in verbal and written English and Spanish
  • Technical proficiency
  • Experience in Software as a Service (SaaS)
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Professional development
  • Remote work options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical proficiencySaaS
Soft skills
customer onboardingcustomer engagementtime managementprioritizationcommunication
Certifications
Bachelor’s degree