Support Engineer

• Provide outstanding technical support for the Docusign Intelligent Agreement Management (IAM) and associated services
• Handle incoming support channels to resolve customer inquiries, including but not limited to API integrations, embedded systems issues, network and security-related impediments, 3rd party integrations, and multi-product workflows
• Use broad technical product expertise within IAM areas to help customers increase adoption
• Use support tools and resources vital to solving the customer issue, including Salesforce, Jira, Docusign proprietary logging systems, SharePoint, browser developer tools, internal admin console, SQL, and text analysis tooling
• Identify improvements to the product, bugs and high-impact opportunities to improve the customer experience
• Promote Docusign products and services to customers and prospective customers via consultative discussion and evaluation of their service and support needs
• Handle critical cases from internal channels to resolve issues customers face when using Docusign products
• Provide support for internal peers for inquiries on product knowledge and engagement paths
• Meet and exceed Docusign Customer Support service level goals for areas of IAM expertise

Technical Support Engineer II – German Speaking

Customer Support Engineer

Support Engineer

Technical Support Specialist

Staff Designated Support Engineer