Numerix

Client Support Analyst

Numerix

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇮🇪 Ireland

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Job Level

Mid-LevelSenior

Tech Stack

VoIP

About the role

  • Provide analytical support, technical assistance and software training for new and existing clients in both North America and Europe via phone, e-mail and VoIP channels.
  • Serve as a first line of defense for production-critical issues for EMEA clients, using knowledge of computing and fixed-income markets to solve challenging problems.
  • Consult on issues ranging from general system usage to more sophisticated numerical problems.
  • Function as an important link between developers and clients to analyse product gaps, expand program functionality, and assist in prioritizing business requirements.
  • Help develop and execute a comprehensive quality assurance suite implementing industry-standard quality assurance procedures.

Requirements

  • BA/BS degree (or regional equivalent) in a quantitative or STEM discipline such as mathematics, computer science, engineering, physical sciences, etc…
  • Analytical experience using a data-driven approach to solve problems and create customer insight.
  • Strong communication and presentation skills, with the ability to convey complex insights to both technical and non-technical audiences in English.
  • Experience navigating complex cross-functional landscapes in an ambiguous and rapidly changing environment.
  • Strong computer skills including...
  • Hands-on experience with Windows including an understanding of Windows network administration, Windows filesystems, and computer architecture.
  • Experience with Microsoft Office suite applications including automation and scripting through Microsoft Excel functions and macros.
  • A continuous eagerness to learn with a strong independent drive for researching and synthesizing complex concepts.
Benefits
  • The annual pay range for this position is based on the preferred primary location of the role which is listed above.
  • If you are applying to this role at a location that is not the preferred primary location, please keep in mind the salary range will vary and may fall outside of what is listed.
  • Base pay offered may vary depending on job-related knowledge, skills, and experience.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
analytical supporttechnical assistancesoftware trainingdata-driven problem solvingWindows network administrationWindows filesystemscomputer architectureMicrosoft OfficeExcel functionsmacros
Soft skills
strong communication skillspresentation skillsability to convey complex insightscross-functional collaborationadaptabilityindependent drive for learningresearching complex concepts
Certifications
BA/BS degreequantitative disciplineSTEM discipline