Doctrine

Account Manager

Doctrine

full-time

Posted on:

Location Type: Hybrid

Location: Milan • Italy

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About the role

  • Ensure the onboarding and training of new customers on our platform, guaranteeing an optimal user experience.
  • Generate additional ARR and drive growth by addressing new client needs and strategically expanding accounts.
  • Build strong relationships by being the main point of contact for your clients (users and decision-makers). Understand their needs and anticipate their business concerns.
  • Prevent and minimize churn. Analyze relevant data to make the best recommendations, ensuring proper adoption and optimal usage of Doctrine.
  • Customer feedback is precious. Collect and share client insights with internal technical and product teams to drive continuous improvement. Encourage client participation in case studies, testimonials, presentations, and events.

Requirements

  • You have at least 2 years of experience in sales, customer success, or account management.
  • You love to sell and convince your interlocutors: you don't stop until you hear a "yes." You understand clients' core challenges, demonstrate product value, offer tailored solutions, and expertly identify upselling opportunities.
  • You combine strong commercial instinct with consultative selling skills. You deeply understand business challenges, articulate ROI clearly, and position value with confidence
  • Strong written and verbal communication skills in a clear, assertive way. You have great active listening skills, the ability to explain complex concepts simply, You can't wait to pick up the phone and chat with them.
  • You are autonomous, curious, learn quickly, and thrive in a dynamic, evolving scale-up environment.
  • Native in **Italian**, with proficiency in **French** or **English**.
Benefits
  • 🏡 Flexible remote work policy: 2 days per week at the office (Tuesdays and Thursdays)
  • 🌱 Many career opportunities, with open internal mobility across Doctrine
  • 🌴 Flexible and unlimited vacation policy
  • 📚 A strong focus on training: €750 yearly budget for self-directed learning, plus regular team and company-wide training
  • 🏄‍♂️ Regular team events
  • 👩‍⚕️ Great health insurance with Alan
  • 🚲 Sustainable mobility package of €66/month
  • 🏋️‍♀️ Gymlib subscription for sports and wellness activities
  • 🍱 Swile meal card
  • 🧘 Free access to Moka.care for mental health support
  • 💡 Hundreds of discounts and perks through our CSE
  • 🍏 Brand-new Apple equipment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
consultative sellingactive listeningcommunicationrelationship buildingproblem solvingautonomycuriosityadaptabilitypersuasionclient engagement