DocPlanner

Integration Manager

DocPlanner

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇧🇷 Brazil

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Job Level

Mid-LevelSenior

About the role

  • Manage complex technical projects from initial contact through successful release
  • Create, share, update, and monitor project plans with partners
  • Define timelines, methods, and project milestones with strong risk management
  • Collaborate with the Business Integration Manager on new partnerships in the PMS (Practice Management System) market
  • Provide all required information and materials to third-party providers
  • Serve as the primary point of contact for third-party vendors, guiding them through troubleshooting and integration processes
  • Establish efficient communication channels with key stakeholders, including support, sales, and product teams
  • Manage the integration process from deal signing to successful activation
  • Improve the quality and reliability of existing integrations
  • Execute acceptance tests and ensure the quality of new implementations
  • Collaborate with the product team on backlog prioritization, technical analysis, and execution
  • Own and maintain local maintenance workflows
  • Support customers during new activations using internal tools
  • Handle issues submitted to the Service Desk, using internal tools to validate requests (logs, reports, monitoring tools)
  • Follow up with developers, customer success, and vendors on troubleshooting and resolution
  • Create technical documentation, analyses, and manuals
  • Actively participate in reporting to development teams and process follow-up
  • Manage multiple projects in parallel while maintaining high levels of engagement

Requirements

  • 3+ years of experience as a Technical Project Manager
  • Experience managing software projects and development teams
  • Deep technical understanding with a strong focus on API integration projects and system-to-system communication
  • Strong project management skills and attention to detail
  • Excellent analytical thinking and problem-solving skills
  • Autonomous, self-starting, detail-oriented, and proactive
  • Excellent organizational skills and the ability to build strong relationships and communicate effectively with both business stakeholders and development teams
  • Languages: Native Portuguese and proficient English (minimum B2/C1 level)
Benefits
  • 100% remote-friendly within Brazil
  • Monday to Friday working hours
  • Compensatory time off (Banco de Horas)
  • Food/Market voucher
  • Medical, dental, and group life insurance
  • Pet plan
  • iFeel app for emotional well-being
  • Gympass for you and up to 3 people
  • Creditas payroll loan services (eligible after 6 months of employment)
  • Stock options (eligible after 6 months of employment; 5-year vesting period)
  • Birthday day off
  • Daycare assistance
  • Partnership club with discounts at educational institutions and language learning services
  • Referral program offering up to R$600 per person who stays with us for more than 6 months
  • Bereavement leave: 10 days for loss of a loved one; 2 days if your pet passes away
  • Marriage leave: 7 days
  • Parental leave: 30 days for fathers and 6 months for mothers

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
API integrationsystem-to-system communicationproject managementtechnical documentationacceptance testinganalytical thinkingproblem-solvingsoftware project managementdevelopment team managementrisk management
Soft skills
attention to detailautonomousself-startingproactiveorganizational skillsrelationship buildingeffective communication
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