Docket

Threat Intelligence Specialist

• Build ICPs (Ideal Customer Profiles) by product, industry, and use case;
• Cross-reference CRM data and create dashboards and reports that connect: acquisition → closing → usage → expansion/churn;
• Conduct commercial performance diagnostics to identify factors that lengthen or shorten the sales cycle;
• Perform churn, upsell, and expansion analyses;
• Define and execute prioritization strategies for industries and use cases;
• Map TAM, SAM, and SOM for current and new products;
• Provide strategic support to Marketing, Sales, and Product teams.

Commercial Intelligence Analyst – Mid-level

Product Manager

• Manage demands and projects across different areas, ensuring alignment with the company’s strategic objectives;
• Act as a bridge between technical and business teams, promoting visibility, smooth communication, and integration among teams;
• Support backlog prioritization with stakeholders;
• Define and monitor KPIs such as Lead Time, Cycle Time, Throughput, Ticket Types, Planned vs. Completed User Stories, and quality indicators;
• Coordinate agile ceremonies when needed (Daily, Planning, Retrospective);
• Plan and monitor production deployments;
• Remove operational and technical impediments, ensuring delivery flow;
• Work on strategic projects and platform maintenance, focusing on results and delivered value.

Senior Product Manager

Business Analyst

• Interface with Brazilian public agencies to request and obtain documents;
• Work daily with various types of forensic and notarial/registry documents;
• Locate, issue, and manage documents requested by clients;
• Manage requests and deadlines, effectively handling time and cash management;
• Ensure document delivery SLAs are met;
• Meet agreed productivity targets;
• Ensure the quality of delivered documents;
• Ensure that all documents under your responsibility are being processed with the relevant agencies;
• Communicate with the customer support team;
• Accurately record payments and request refunds/reversals when necessary.

Junior Business Analyst – Document Issuance

Business Development Rep

• Generate a high-value pipeline for the sales team through outbound prospecting in Enterprise accounts.
• Maintain a high level of activity (cold calls and emails) and be motivated to exceed daily, weekly, and monthly targets and KPIs.
• Have an in-depth understanding of our solutions to match clients' needs with the services offered by Docket.
• Be well-versed in sales techniques such as SPIN Selling and BANT and apply them in customer interactions.
• Prospect, qualify, and hand off opportunities to Sales Executives.
• In addition to sending many emails, you will make a large number of phone calls. It’s important to enjoy speaking on the phone.

Commercial Intelligence Analyst – Mid-level

Senior Product Manager

Junior Business Analyst – Document Issuance

Business Development Representative, BDR