Manager, Quality and Safety
DocGo
full-time
Posted on:
Location Type: Remote
Location: Illinois • United States
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Salary
💰 $80,000 - $85,000 per year
About the role
- Lead end-to-end execution of quality and safety initiatives, including planning, stakeholder alignment, timelines, and reporting.
- Develop and maintain program plans for clinical audits, quality metrics, incident reporting, and risk mitigation efforts.
- Track progress, risks, and outcomes to ensure initiatives are delivered on time and with measurable impact.
- Prepare monthly quality reports, dashboards, and partner-facing reporting deliverables.
- Generate clinician scorecards, chart review summaries, and tracking lists for clinicians under review.
- Support internal and external quality meetings by preparing materials, summaries, and performance reporting.
- Identify, pull, and categorize charts for routine, priority, and focused chart reviews using established rubrics.
- Track and support chart review workflows for new and existing clinicians.
- Maintain accurate quality and clinician tracking documentation across systems (including JIRA or similar tools).
- Support onboarding workflows by ensuring clinician records, quality tracking, and supervision details are up to date.
- Assist with implementation calls and provide support related to clinical quality and NP supervision requirements.
- Support the development and implementation of tools to streamline quality reporting, chart review operations, and supervision tracking.
- Identify opportunities to automate manual processes and improve reporting efficiency.
- Work closely with clinical leadership and partner-facing teams to meet ongoing reporting needs and respond to ad-hoc requests.
Requirements
- Bachelor’s degree in Healthcare Administration, Public Health, Data Analytics, or a related field (Master’s degree preferred).
- Minimum of 2 years of experience in clinical quality reporting and analysis, data management, or healthcare program management.
- Experience working in a healthcare environment with a focus on clinical quality, compliance, process or performance improvement.
- Excellent written and verbal communication skills, with the ability to interact effectively with clinicians, leadership teams, and external partners.
- Proven ability to work cross-functionally, partnering with clinical leadership, operations, and IT teams.
- Experience working directly with external partners and stakeholders to meet contractual obligations and reporting requirements.
- Ability to manage complex projects, including the development and implementation of new processes or systems.
- Knowledge of patient safety, adverse event reporting, and strategies to improve clinical outcomes.
- Demonstrated ability to adapt to new systems and tools quickly.
- Strong problem-solving skills with a continuous improvement mindset.
- Ability to work independently while managing multiple priorities and deadlines.
- Experience with JIRA and Looker preferred.
Benefits
- Eligible for medical, dental, vision, 401k and PTO
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
clinical quality reportingdata managementprogram managementprocess improvementproject managementrisk mitigationquality metricsincident reportingchart reviewautomation
Soft Skills
communicationcross-functional collaborationproblem-solvingadaptabilityindependencetime managementstakeholder engagementorganizational skillsleadershipcontinuous improvement