Docebo

Customer Success Manager, Italian Speaking

Docebo

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Tech Stack

ERPJavaScriptSwift

About the role

  • Lead the Charge: Own the entire customer retention strategy by proactively reducing churn, driving deep product adoption, and skyrocketing satisfaction scores.
  • Architect Success: Act as a trusted advisor, educating and inspiring customers with industry best practices and creative solutions to their most complex business problems.
  • Master the Platform: Become a certified pro at our technology, effortlessly demonstrating new features and configuring the product to meet high-level presentation needs.
  • Engineer Outcomes: Partner with customers to define, track, and crush their success KPIs throughout every single phase of their journey with Docebo.
  • Mitigate the Risk: Use your keen eye for detail to identify potential roadblocks early, implementing swift strategies to ensure a smooth, risk-free customer experience.
  • Cultivate Champions: Turn satisfied users into vocal brand advocates who are excited to participate in marketing initiatives and share their success stories.
  • Collaborate for Growth: Work cross-functionally with Sales, Product, and Marketing to identify up-sell opportunities and ensure the "Docebo Heart" is felt at every touchpoint.

Requirements

  • SaaS Navigator: You bring a proven track record of managing a renewable book of business within the SaaS world, specifically within the e-learning or L&D industry.
  • Bilingual Connector: You are professionally fluent in both Italian and English, possessing the ability to navigate complex business discussions and build deep rapport in both languages.
  • Consultative Genius: You use a mix of logic, data analysis, and wisdom to make sound decisions and provide innovative solutions that exceed customer expectations.
  • Tech-Savvy Specialist: You have a solid grasp of enterprise systems (SSO, CRM, ERP, HRIS) and a foundational understanding of HTML, CSS, and Javascript.
  • Empathy Warrior: You possess the unique ability to balance high-level business objectives with deep human empathy, building unbreakable rapport with your stakeholders.
  • Communication Powerhouse: You are an expert at delivering technical presentations and explaining complex products in an upbeat, engaging, and persuasive manner.
  • Data Translator: You don't just look at numbers; you analyze usage metrics and data to drive meaningful conversations and strategic objectives.
  • Salesforce Native: You are comfortable navigating CRM tools, with a strong preference for those who already know their way around Salesforce.
Benefits
  • Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
  • Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.
  • Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
  • Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
  • Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.
  • Fri-Yay: Kick off your weekends early with 4:30 PM Fridays (eligible employees only).
  • Swag Central: Look fresh with your new-hire swag and enjoy access to our internal swag store to stay branded year-round.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HTMLCSSJavaScriptdata analysiscustomer retention strategyKPI trackingproduct adoptionrisk managementtechnical presentationsSaaS
Soft Skills
consultative skillsempathycommunicationrelationship buildingproblem-solvingcreativitycross-functional collaborationcustomer advocacystrategic thinkingrapport building