Technical Deployment Manager
Docebo
full-time
Posted on:
Location Type: Hybrid
Location: Munich • Germany
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Tech Stack
About the role
- Partner with customers from various countries, managing multiple projects concurrently.
- Work with customers to identify and document Success Criteria
- Develop/monitor overall implementation schedule (including all functional, customization and integration/technical projects) to meet client objectives
- Scope API needs and define workflows utilizing Docebo’s APIs in order to enable Docebo customers to scope and initiate development effort
- Develop connections to third party platforms and data transfer workflows on Docebo Connect (based on Workato technology)
- Develop SQL queries to be installed on customer’s platform as custom reports
- Document project activities to ensure alignment and continuity across the Customer Success, Sales Engineering, and Professional Services departments.
- Lend assistance in the configuration and troubleshooting of Docebo integrations and product Add-ons (including Salesforce, Single Sign-on, Web Conferencing tools, etc).
- Produce or improve technical documentation to ensure alignment of Docebo personal and Docebo clients
- Prevent, identify, quantify and communicate risks internally and externally
- Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and budget targets
- Maintain existing and creation of new best practices and other supporting documentation ensuring successful onboarding of customers
Requirements
- 3+ years of relevant work experience in a customer facing role in a Saas company.
- Minimum of 1 year of experience in a technical role: Sales Engineer, Technical Trainer, Implementation, System Integration, Support, etc.
- Experience working with Rest APIs and familiarity with HTTP clients such as Postman for testing web services
- Basic knowledge of SSO protocols
- Basic knowledge of middleware automation development (Workato, Zapier, Mulesoft, etc.)
- Basic SQL knowledge
- Good understanding of consulting processes and SaaS software implementation
- A natural inclination to resolve customer problems and help them be highly successful
- Fast learner, excited and willing to learn new technology on an ongoing basis
- Ability to write effective technical documentation
- Ability to travel as required (10% or less)
- Proficiency in English and German languages, spoken and written. Business knowledge of other languages (especially Italian, French, and Spanish) is a plus.
Benefits
- Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
- Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.
- Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
- Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
- Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.
- Fri-Yay: Kick off your weekends early with 4:30 PM Fridays (eligible employees only).
- Swag Central: Look fresh with your new-hire swag and enjoy access to our internal swag store to stay branded year-round.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
API developmentSQLmiddleware automationWorkatoRest APIsSSO protocolstechnical documentationdata transfer workflowscustom reportsintegration
Soft Skills
customer problem resolutioncommunicationproject managementfast learnercollaborationorganizational skillsrisk managementconsulting processesadaptabilitycustomer success