DNI (Delaware Nation Industries)

Call Center Representative

DNI (Delaware Nation Industries)

part-time

Posted on:

Location Type: Remote

Location: Idaho • Kansas • United States

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Salary

💰 $10 per hour

About the role

  • Follow proper technical procedures utilizing computer and telephone equipment to contact or transfer prospects to generate a qualified lead base to meet client expectations.
  • Professionally greet prospects by speaking clearly and listening effectively.
  • Read from and adhere to script procedures as established by the client, which may involve a rigid verbatim script.
  • Maintain acceptable level of quality assurance scores.
  • Accurately log qualified leads/sales following proper documentation and reporting procedures.
  • Successfully qualify leads by verifying all required information according to client and company guidelines ensuring a fully compliant lead.
  • Comply with all federal, state, client, and company rules, regulations, and procedures.
  • Provide excellent customer service by always maintaining professionalism.
  • Maintain a positive attitude towards prospects, co-workers, and all levels of management.
  • Multi-tasking the essential job functions by reading, typing, speaking, and maneuvering through multiple web forms/screens/browser tabs simultaneously.
  • Maintain acceptable attendance according to policy.
  • Be able to adapt readily to changes in scripting, campaign procedures, policies, and any other requirements associated with the job.

Requirements

  • Strong communication skills using professional language/grammar and being able to speak clearly and audibly.
  • Ability to read and interpret documents such as operating instructions, web forms, and procedure manuals both on and off the computer as well as on paper.
  • Good computer and keyboarding skills.
  • Professional
  • Ability to work individually and as part of a team
Benefits
  • 401(k) matching
  • Flexible schedule
  • On-the-job training
  • Paid time off
  • Referral program
  • Work from home
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
keyboard skillsdocumentation proceduresreporting procedureslead qualificationquality assurance
Soft Skills
communication skillsprofessionalismlistening skillsmulti-taskingadaptabilityteamworkpositive attitude