Network Operations Specialist I
DNI (Delaware Nation Industries)
full-time
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- Delaware Nation Industries is providing 24x7 Network Support for the Indian Health Service (IHS) agency
- This position is a remote or local (Las Vegas NV) night-shift role, typically working a fixed schedule including (4) 10-hour shifts with (3) days off.
Requirements
- Must be customer-oriented – Will answer phone calls and triage emails from event management systems and assisting customers requiring service desk level support.
- Support & perform network router or wireless environments at the tier-1 level, assisting with maintenance and troubleshooting of IHS networks.
- Candidate will demonstrate a high level of detail in documenting and resolving incidents and basic troubleshooting of network communications/infrastructures issues involving a variety of hardware/software and different protocols and platforms.
- Some exposure to network monitoring tools and methods employed to diagnose network issues are preferred.
- Communicates with the customer regarding network issues/problems/solutions and leads/participates in numerous network engineering/customer/user teleconferences.
- Will support network projects and conduct QA on network inventory as needed to ensure accuracy of the information maintained by the network operations team.
- Baseline knowledge of routing protocols including limited experience accessing & configuring routers to support: OSPF, BGP and Layer-2 technologies on IOS XE as well as IPSec tunnel support.
- General engineering WAN, LAN & Wireless support will be provided for Cisco, Palo Alto and Aruba products.
- General understanding of enterprise wireless standards is helpful in this position.
- Candidate should understand basic WAN circuit types including both Serial & Ethernet for Router interface support.
- Provides support for circuit incident management through close coordination with Verizon and other vendors as required.
- Should understand supporting wireless technology for remote sites.
- ITIL Framework knowledge and/or certification is preferred.
- Directly contributes to organizational objectives to meet SLA’s.
- Develops documentation of supported processes related to supporting the IHS agency including updating service design documents and site topologies.
Benefits
- Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
- Matching 401K
- Short- and Long-Term Disability
- Pet Insurance
- Professional Development/Education Reimbursement
- Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
network supporttroubleshootingnetwork routerwireless environmentsrouting protocolsOSPFBGPLayer-2 technologiesWANLAN
Soft skills
customer-orientedcommunicationattention to detailincident managementteam collaborationdocumentation
Certifications
ITIL Framework