UX Researcher/Designer

DMV IT Service

contract

Posted on: 9/22/2025

Origin: • 🇺🇸 United States • Illinois

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Mid-LevelSenior

About the role

Support the Discovery phase of internal web applications by uncovering user needs and identifying pain points to inform product direction.
Translate research insights into actionable direction for product, design, and engineering teams.
Collaborate with Lead US Designer, Product Managers, Engineers, and Business Stakeholders to ensure solutions align with user needs and organizational goals.
Lead discovery research by planning and executing user interviews, workshops, and observational studies.
Facilitate stakeholder discussions, asking probing questions to surface assumptions and hidden challenges.
Analyze research findings and transform them into clear insights, recommendations, and prioritized next steps.
Create deliverables including lean personas, current-state and future-state journey maps, task/flow diagrams, low-fidelity wireframes, and simple screen sketches.
Present concise, executive-friendly readouts and maintain a research archive.
Build and maintain a prioritized UX backlog with recommendations for product teams.
Deliver practical UX outputs (research reports, journey maps, personas, and design artifacts) to align cross-functional teams.

4–7+ years of experience in UX research, preferably within enterprise or B2B product teams.
Hands-on expertise with tools such as Figma, Mural, and Microsoft Office.
Skilled in planning and conducting user interviews, observing workflows, testing early ideas, and running usability checks.
Strong analytical skills for turning research notes into insights and actionable recommendations.
Proven ability to independently produce personas, journey maps, task flows, and low-fi wireframes.
Confident facilitator with experience leading group discussions, managing pushback, and driving alignment.
Excellent communication skills—able to present findings clearly to executives and stakeholders.
UX or design experience with a portfolio of enterprise-related projects.
Familiarity with complex or regulated industries such as tax, finance, audit, healthcare, or public sector.
Knowledge of survey design and complementary research methods.
Exposure to service design practices such as process mapping.
Light Research Ops experience (consent forms, recruiting, research templates).
User testing and feedback collection expertise.
Ability to create high-fidelity mockups or clickable prototypes.