DMS LOGISTICS

Air Customer Care – Operations & Customer Care

DMS LOGISTICS

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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About the role

  • Coordinate air import shipments;
  • Report all shipment information to clients via email and system to keep them informed of process status;
  • Ensure completion of the process by verifying information in Federal Revenue (customs) systems;
  • Release the process to Finance in the system to proceed with billing;
  • Review agent invoices at origin based on negotiated terms for subsequent foreign-exchange closing.

Requirements

  • Bachelor's degree completed or in progress;
  • Intermediate to advanced English – will be tested;
  • Experience with international freight forwarding/agency;
  • Experience coordinating air import shipments.
Benefits
  • Hybrid work model
  • Bonus
  • Cost assistance
  • Health plan, including dependent children aged 0–18
  • Extended maternity/paternity leave
  • University tuition partnership
  • Gym benefit
  • Childcare assistance
  • Birthday day off.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
air import shipmentsinternational freight forwardinginvoice reviewforeign-exchange closingcustoms systems
Soft Skills
communicationcoordination
Certifications
Bachelor's degree