Customer Support Representative
DMI (Digital Management, LLC)
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Provides 24/7/365 customer-centered IT support as the first point of contact for all user issues
- Logs, classifies, and resolves incidents and service requests
- Proactively monitors incidents nearing SLA thresholds, escalating as needed
- Identifies trends and recurring issues, recommending process improvements
Requirements
- In-depth knowledge of IT service desk operations
- Expertise in ticket resolution and escalation
- Strong customer service and communication skills
- Ability to identify and resolve recurring issues
- Analytical skills
- Omnichannel Support
- Successful completion of a US Marshal Clearance
- Must be a U.S. Citizen
Benefits
- Virtual health visits
- Commuter perks
- Pet insurance
- Entertainment discounts
- Annual performance reviews
- Tuition assistance
- Internal career growth opportunities
- Generous 401(k) matches
- Life and disability insurance
- Financial wellness tools
- Healthcare coverage
- Wellness programs
- Flu shots
- Biometric screenings
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT service desk operationsticket resolutionescalation
Soft Skills
customer servicecommunicationanalytical skills
Certifications
US Marshal Clearance