Vice President – Managed Services
DMI (Digital Management, LLC)
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Lead and scale the national managed services organization supporting commercial enterprises and federal government agencies
- Drive strategy, operational excellence, and service innovation across mobility, wireless solutions, and contact center operations
- Shape the strategic direction of the managed services portfolio ensuring operational performance and client success
- Oversee the delivery and performance of managed services nationwide
- Collaborate with executive leadership to drive innovation and expand service capabilities
- Define and execute the managed services strategy across commercial and federal markets
- Lead operational delivery across a diverse national client base
- Ensure consistent service excellence and establish scalable operational frameworks
- Oversee mobile-enabled contact center operations
- Lead managed services supporting enterprise wireless ecosystems
- Ensure compliance with federal and security standards
Requirements
- 20+ years of progressive leadership experience in managed services, enterprise mobility, telecommunications, or technology operations
- Demonstrated success leading large-scale service delivery organizations
- Experience supporting both commercial enterprise clients and U.S. federal government environments
- Deep expertise in wireless technologies, enterprise mobility solutions, and managed mobility services
- Leadership experience overseeing contact center operations or mobile-enabled customer engagement environments
- Proven track record building high-performing operational teams and scalable service delivery models
- Strong executive presence with the ability to engage C-suite leaders and federal stakeholders
Benefits
- Virtual health visits
- Commuter perks
- Pet insurance
- Entertainment discounts
- Annual performance reviews
- Tuition assistance
- Internal career growth opportunities
- Generous 401(k) matches
- Life and disability insurance
- Financial wellness tools
- Annual awards
- Service anniversaries
- Referral bonuses
- Peer-to-peer shoutouts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
managed servicesenterprise mobilitytelecommunicationswireless technologiesmanaged mobility servicesservice deliverycontact center operationsoperational frameworksmobile-enabled customer engagementscalable service delivery models
Soft Skills
leadershipstrategic directionoperational excellenceinnovationcollaborationclient successexecutive presenceteam buildingengagement with C-suite leadersstakeholder management