DMI (Digital Management, LLC)

ServiceNow Architect

DMI (Digital Management, LLC)

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

SeniorLead

Tech Stack

ServiceNowSOAP

About the role

  • Drive maturity and strategic improvement of the ServiceNow environment
  • Assess current state, identify gaps, and guide the team through a structured improvement roadmap
  • Directly address challenges in SLA reporting complexity, fulfiller experience, and onboarding new customer integrations
  • Conduct a structured assessment of the current ServiceNow environment, identifying technical debt, architectural gaps, and quick wins
  • Develop a prioritized roadmap for platform improvements aligned to DMI’s operational and business goals
  • Design and oversee the overall ServiceNow platform architecture, ensuring scalability, performance, and adherence to best practices
  • Align the ServiceNow platform roadmap with DMI’s business objectives and managed services strategy
  • Mentor and guide developers, admins, and functional consultants

Requirements

  • 8+ years of ServiceNow experience, with at least 3 years in an architect or senior technical lead capacity
  • Demonstrated experience assessing and maturing an existing ServiceNow environment — not just greenfield implementations
  • Hands-on experience with CSM (Customer Service Management), including case management, SLA design, and workspace configuration
  • Experience designing and simplifying service catalog and catalog task workflows across multiple customer or business unit types
  • Proven track record designing integration frameworks or patterns for ServiceNow, including REST/SOAP APIs, Integration Hub, and MID Server
  • Experience with SLA strategy and reporting in complex, multi-customer environments
  • Strong communication skills: ability to facilitate stakeholder workshops, present architectural options, and guide teams toward decisions
  • Ability to translate business and operational challenges into actionable technical recommendations
Benefits
  • Virtual health visits
  • Commuter perks
  • Pet insurance
  • Entertainment discounts
  • Annual performance reviews
  • Tuition assistance
  • Internal career growth opportunities
  • Generous 401(k) matches
  • Life and disability insurance
  • Financial wellness tools
  • Annual awards
  • Service anniversaries
  • Referral bonuses
  • Peer-to-peer shoutouts
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ServiceNowCSMSLA designworkspace configurationintegration frameworksREST APIsSOAP APIsIntegration HubMID Serverservice catalog workflows
Soft Skills
communicationmentoringstakeholder facilitationdecision guidance