Office Manager
dLocal
full-time
Posted on:
Location Type: Hybrid
Location: Shanghai • China
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About the role
- Serve as the local single point of contact for office operations (access, seating, meeting rooms, cleaning, maintenance, supplies).
- Ensure building systems run smoothly (HVAC, electricity, lighting) with landlords/vendors, and maintain stock levels with recurring orders.
- Own local delivery of workplace projects (expansions, multi-purpose rooms, events, collaboration zones, kitchens, call booths, branding).
- Translate central milestones into local project plans, vendor scopes, and acceptance criteria.
- Coordinate on-site with IT & Infrastructure so network, AV, and access systems are ready on time.
- Provide on-site support: basic troubleshooting for monitors/docks/peripherals, Wi-Fi connectivity, room setup, simple account/access issues; triage and escalate to L1/L2 teams using runbooks.
- Perform proactive room/equipment checks; replace cables/adapters; manage loaner devices; coordinate simple RMAs; support onboarding/offboarding days on site.
- Manage local vendors; provide regular reporting on spend vs budget; support coworking contract reviews.
- Execute and follow up on Health & Safety actions; keep emergency procedures, signage, and contact lists current; coordinate drills.
- Ensure adherence to company office policies and standards in your hub (IT, People, Compliance/Security; local regulations such as customs where applicable) and act as the local owner for implementation and follow-through.
- Maintain a local risk log and feed central tracking; participate in operational/readiness reviews; own day-of-launch checklists/sign-off; coordinate local comms with People/Comms.
- Identify and prioritize automation opportunities (inventory, readiness checklists, spend reporting, visitor/access logs) to cut manual work and errors, and partner with Facilities/IT to implement tools/integrations and data-driven improvements.
Requirements
- Proven experience running office operations and managing multiple vendors in medium/large hubs.
- Hands-on experience coordinating facilities/fit-out projects with cross-functional teams and third parties.
- Working knowledge of Health & Safety and local compliance; able to operate checklists and drive remediations.
- Strong organization and planning; clear reporting on budgets, contracts, and schedules.
- Basic technical skills for IT support: endpoints (Windows/MacOS), Wi-Fi basics, peripherals/printers, conference-room AV setup; disciplined triage/escalation using runbooks and excellent customer service.
- Familiarity with ITSM/ticketing and basic asset management; accurate logging and follow-through.
- Automation and process improvement mindset; comfortable with tools and data (e.g., access, AV, and desk-booking systems).
- Advanced English (mandatory).
Benefits
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English, Spanish, or Portuguese classes.
- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
- Flexibility in how you work: We focus on impact and productivity over fixed hours.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
office operations managementfacilities coordinationproject managementIT supportbudget reportingchecklist managementautomationprocess improvementAV setupasset management
Soft Skills
organizationplanningcustomer servicecommunicationproblem-solvingcollaborationvendor managementreportingtriageescalation
Certifications
Health & Safety certification