dLocal

Incident Management Analyst

dLocal

full-time

Posted on:

Location Type: Hybrid

Location: Mumbai • India

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Tech Stack

SQL

About the role

  • Monitor and supervise the performance of our local partners.
  • Attend the alerts and communicate with our providers, in order to ensure the issues are attended with the needed sense of urgency.
  • Meet the defined escalation policies and procedures in order to make sure issues are solved in the most efficient way.
  • Report incidents internally and externally.

Requirements

  • Bachelor's degree in any Technical area completed or in progress.
  • Demonstrable ability to remain calm and effective during higher downtimes as well as excelling at prioritization and evaluation of situational urgency (meet the defined escalation policy).
  • High proficiency in communicating technical issues to technical and non-technical audiences.
  • Hands-on knowledge with the following tools: Data Analysis (Kibana, Looker, Coralogix) and Reporting and SQL.
  • Be methodical, committed to the role to be performed, and a vocation for service.
  • Self Learn abilities and interests.
  • Advanced/Fluent English.
  • Advanced/Fluent Spanish.
  • Portuguese is a plus.
Benefits
  • Flexibility: we have flexible schedules and we are driven by performance.
  • Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
  • Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
  • Learning & development: get access to a Premium Coursera subscription.
  • Language classes: we provide free English, Spanish, or Portuguese classes.
  • Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
  • dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Data AnalysisSQL
Soft Skills
calm under pressureprioritizationevaluation of situational urgencycommunicationmethodicalcommitmentvocation for serviceself-learning