dLocal

Customer Success Engineer

dLocal

full-time

Posted on:

Location Type: Hybrid

Location: Montevideo • Uruguay

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Tech Stack

SQL

About the role

  • Managing all technical aspects of the relationship with our customers.
  • Assisting customers when experiencing any operating or procedural difficulty with the use of our products.
  • Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job.
  • Escalates more complex and/or high-priority problems when needed to appropriate support personnel for resolution or escalation path.
  • Verifies that suggested solutions effectively resolve the customers’ problems through verbal or email follow-up.

Requirements

  • Bachelor’s degree in Computer Science, Engineering or similar field.
  • Experience in dealing with customers from a technical approach.
  • Knowledge of SQL and Excel.
  • Passion for customer success and deep interest in understanding client needs; Excellent interpersonal and communication capabilities to build effective relationships with customers and work effectively with them.
  • Great analytical and technical abilities.
  • Project management familiarity is a plus.
  • Experience with big data is a plus.
Benefits
  • Flexibility: we have flexible schedules and we are driven by performance.
  • Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
  • Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
  • Learning & development: get access to a Premium Coursera subscription.
  • Language classes: we provide free English, Spanish, or Portuguese classes.
  • Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
  • dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLExcelbig dataanalytical abilitiestechnical abilities
Soft Skills
interpersonal skillscommunication skillscustomer successrelationship buildingproblem-solving
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Engineering