People Operations Specialist
dLocal
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇪🇸 Spain
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Monthly Payroll Management: Consolidate payroll inputs from multiple sources (BambooHR, Monday, Insurance, etc.). Submit data to external providers, audit final reports, and coordinate with Treasury for funding and salary payments.
- Advanced Employee Service: Own the resolution of employee queries through the Jira ticketing system, Slack, and email. Act as the subject matter expert for inquiries regarding payroll discrepancies, ax logic, and labor rights, ensuring a high-quality and empathetic service experience.
- Financial Reporting & Liaison: Prepare consolidated reports for Accounting and FP&A, tracking variances and ensuring 100% accuracy in payroll impact.
- Global Labor Relations: Review and update labor documentation, including localized contract clauses, country-specific requirements, etc.
- Compliance & Audit: Manage social security and tax payments. Maintain the Standard Operating Procedures (SOPs) for all countries to ensure process continuity and audit readiness.
- Country-Specific Operational Ownership: Manage the end-to-end execution of regional operational nuances, including statutory reporting to local authorities, the adaptation of contracts to meet localized labor statutes, and the oversight of regional fiscal adjustments such as tax regime shifts or statutory contributions.
- Employee Lifecycle & Offboarding: Partner with PBPs on disciplinary actions and PIPs. Manage the end-to-end offboarding process, including exit agreements and coordination with legal counsel for claims or lawsuits.
Requirements
- 5+ years of experience in Payroll, People Operations, HR Operations, or a related field — ideally in a multi-country or global environment
- Strong understanding of payroll processes, tax compliance, labor laws, and statutory reporting
- Demonstrated ability to reconcile payroll data, audit provider outputs, and resolve discrepancies
- Strong analytical mindset with excellent attention to detail and accuracy
- Experience supporting employee queries through systems such as Jira, Zendesk, Slack, or email
- Ability to work with legal teams, labor counsel, or PBPs on disciplinary actions, PIPs, and offboarding processes
- Solid organizational skills with the ability to manage multiple countries, providers, and deadlines
- Strong written and verbal communication skills in English.
- Nice-to-Have
- Experience in high-growth international companies
- Familiarity with Latin America and EMEA labor legislation
- Knowledge of automation, AI tools, or workflow optimization to streamline payroll and employee operations processes
- Prior exposure to process improvement or operational excellence initiatives
Benefits
- Remote work: work from anywhere or one of our offices around the globe!*
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English, Spanish, or Portuguese classes.
- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
payroll managementtax compliancelabor lawsstatutory reportingdata reconciliationfinancial reportingaudit processesprocess improvementworkflow optimizationemployee offboarding
Soft skills
analytical mindsetattention to detailorganizational skillscommunication skillsempathyproblem-solvingcollaborationadaptabilityconflict resolutioncustomer service