DLA Piper

eBilling Specialist

DLA Piper

full-time

Posted on:

Location Type: Hybrid

Location: San Diego • California, Virginia, Washington • 🇺🇸 United States

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Salary

💰 $34 - $46 per hour

Job Level

Mid-LevelSenior

About the role

  • Performs a variety of duties to support the full eBilling cycle.
  • Review of new eBilled matters and rates to be submitted to the client.
  • Follow up on open items frequently until resolution; escalate as necessary.
  • Fields eBilling inquiries.
  • Strong attention to detail.
  • Gathers and submits documentation required to onboard new eBilling clients; including submitting the first invoice to ensure a successful submission.
  • Researches and resolves electronic billing rejections on technical and format issues versus billing-related issues.
  • Initiates troubleshooting support and escalations.
  • Maintain client account assignments.
  • Review, update and document outside billing guidelines on assigned eBilled clients.
  • Ensure all tasks for assigned clients are entered in billing and eBilling system accordance with the Firm and client guidelines.
  • Subject matter expert on assigned clients.
  • Assist team with projects and/or when needed on e-bill tasks.
  • Update restrictions on time entry according to guidelines in time entry program (Intapp Terms).
  • Tracks and resolves tickets assigned by the eBilling service desk on a daily basis.
  • Meets SLAs.
  • Manages workflow through developing and utilizing best practices, prioritizing work duties effectively, and making practical use of all resources available to complete work.
  • Maintain weekly updated notes on new matters and new implementations.
  • Liaises with internal support teams to develop learning and experience for taking on more complex client assignments.
  • Projects and other duties as assigned.

Requirements

  • 3 years’ prior experience in legal e-billing, in law firm administration roles, or comparable professional service oriented hourly billing, or formal training/certifications in legal back-office operations.
  • Strong computer skills including proficiency in Excel and accounting systems, Aderant, Billblast and eBilling vendor sites preferred.
Benefits
  • medical/dental/vision insurance
  • 401(k)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
eBillingbilling cycletroubleshootingdocumentationdata entryaccount managementticket resolutionworkflow managementExcelaccounting systems
Soft skills
attention to detailcommunicationproblem-solvingprioritizationteam collaborationclient managementorganizational skillsadaptabilitytime managementescalation management
Certifications
legal back-office operations certification