DLA Piper

Business Development Rep

• Coordinate the development and delivery of marketing campaigns
• Coordinate the production of marketing collateral
• Plan, deliver, and host internal and external events
• Advise on the use of assets for PR and external communications
• Support in the development and implementation of business development plans
• Support client targeting initiatives
• Support in research and identification of client development opportunities
• Support in creating proposals, bids and tenders for new business opportunities

Business Development Executive

Insurance

• Advise on (re)insurance coverage and disputes, leveraging experience gained at a leading regional or City firm
• Predominantly provide specialist advice on Warranty & Indemnity claims and broader Transactional Liability risks; as required, also advising on Financial Lines claims (eg Directors & Officers, Financial Institutions Professional Indemnity/Civil Liability and/or Crime)
• Lead the instruction of financial and forensic experts specialised in accounting, loss and valuation issues in the context of Transactional Liability claims
• Manage multi-jurisdictional mandates and co-ordinate with international legal teams
• Deliver high-quality legal services in a timely and professional manner, ensuring compliance with all regulatory and professional standards
• Deliver high-quality written work product tailored to client needs and spanning across detailed written reports, client Memos, PowerPoint presentations and focused email content
• Communicate effectively and build strong relationships with clients, colleagues, and stakeholders
• Collaborate within a high-performing team, sharing knowledge and contributing to collective success
• Identify and pursue opportunities for repeat business and client growth, actively developing a network of internal and external contacts
• Support and lead business development initiatives within the insurance sector, contributing to the team’s strategic goals
• Demonstrate strong technical, commercial, and sector knowledge, with a clear understanding of global re/insurance market dynamics and emerging trends

Senior Associate, Insurance Disputes

Human Resources

• Responding to HR enquiries and requests via various customer channels including email, employee portal, telephony, and chat
• Carrying out all tasks within specified time scales to meet Service Level Agreements
• Ensuring all interactions are accurately logged within HR Case Management system
• Dealing effectively with queries from Partner and Employee populations
• Educating the business on how to navigate/access on-demand HR knowledge and content
• Interacting with various HR teams and escalating cases where appropriate
• Being proactive to customer needs and participating in customer service improvement activities

HR Service Desk Analyst

Analyst

• Handling incoming support requests: You’ll receive calls, chats and tickets from users experiencing technical issues.
• Logging incidents: You’ll document details of each issue in an incident tracking system.
• Initial troubleshooting: You’ll provide technical assistance to resolve common problems related to software, hardware, or network issues.
• Escalating complex cases: If an issue can’t be resolved immediately, you’ll escalate it to higher-level support teams.
• Maintaining records: You’ll keep accurate records of incidents, resolutions, and user interactions.
• Build relationships: o Work with 2nd line teams to move resolutions closer to the customer o Assisting with creating and maintaining process documentation and reports as required o Assisting with other daily tasks assigned by the Team leader/Manager o Working with colleagues within the IT department and other support areas to look to solve common issues and share best practice o Perform in line with agreed procedures, SLAs and customers' expectations o Ensure that all relevant company's standards and guidelines are met

IT Service Desk Analyst – 1st Line

Marketing Operations

• Support marketing activities related to the firm's internal and external communications through content management on various digital platforms, social media posting and assistance on email communication campaigns.
• Work closely with Marketing & Business Development teams worldwide to deliver operational support for numerous marketing activities ie. campaigns, events, email communication
• Engage with client and ensure the delivery meets their expectations within agreed procedures and service level agreements
• Be accountable for content maintenance on various digital platforms: editing, formatting and uploading content to external websites, blogs, digital screens and social media channels in consistency with house style and brand voice
• Assist with creation and distribution of email communication to the firm’s clients and contacts: invitations, confirmations, reminders, follow ups, newsletters and alerts following GDPR rules
• Support on delivering digital channels and post mailing metrics
• Ensure data retrieved from the firm’s CRM database meets GDPR standards in terms of email communication
• Undertake more complex tasks connected to supporting major events within digital communication area
• Create, update and maintain process documentation
• Follow existing marketing processes, identify gaps and suggest improvements where possible to increase client satisfaction rate
• Ensure compliance to all policies, procedures, standard operating procedures
• Contribute to the reports prepared by the team and/or requested by the manager
• Deputize for Digital Communication’s Coordinator in delegated areas and tasks.
• Liaise and strengthen relationships with internal clients, adopting a flexible approach to work allocation where workloads dictate.
• Cooperate with colleagues from within marketing team and other streams to solve common issues and share best practice.

Marketing Operations Specialist – Digital Communication

Financial Planning and Analysis

• Support the preparation and review of monthly management accounts
• Prepare and post journal entries and complete general ledger reconciliations
• Manage the maintenance of the Fixed Asset Register
• Lead the preparation and completion of monthly office bank reconciliations
• Ensure compliance with statutory obligations including GST
• Support the Fringe Benefits Tax (FBT) process
• Support the external audit by providing detailed and accurate workpapers
• Prepare and distribute accurate financial reports
• Identify and implement process improvements

Financial Accountant

Product Specialist

• Responsible for analysing the efficiency of the solution and ensuring enhancements are adopted
• Aligned to a process workstream (e.g. Recruitment & Onboarding)
• Expected to have a basic knowledge across all modules
• Work with the supplier and the relevant CoE to identify and implement a 12-24 month rolling technical roadmap
• Project manage the full design, build, test, implement cycle for their roadmap items
• Configuration / bug fixes raised as BAU