Senior Manager, Legal Billing Operations
DLA Piper
full-time
Posted on:
Location Type: Hybrid
Location: Dallas • California • Texas • United States
Visit company websiteExplore more
Salary
💰 $149,276 - $237,355 per year
Job Level
About the role
- Monitors the daily billing operations of the team
- Ensures managerial workloads and Biller level assignments are completed in a timely manner and meet the expectations of the attorneys and clients
- Continually tracks metrics for multiple billing teams and makes adjustments to the operations of the team as needed
- Responsible for ensuring a group of billing teams meet or exceeds performance standards and metrics
- Analyzes business processes and billing book assignments to ensure the most effective processes and balanced workloads are in place
- Develops process/workflow/workload improvements based on analysis
- Provides appropriate training to ensure that managers are properly implementing and adhering to billing processes such that policies are applied consistently across the department
- Develops training materials and delivers training to staff, either in person or using electronic tools
- Reviews performance on a continual basis
- Coaches and trains managerial and billing staff throughout the year
- Completes individual performance reviews and conducts the annual review with the employee
- Fields billing inquiries and questions on a daily basis
- Interact with clients, attorneys and staff on a daily basis
- Helps resolve billing issues, including account analysis, and assists attorneys with processing and collection of invoices
- Participates and supports project management initiatives
- May be responsible for managing a specific project to include project planning, development and execution
- Plans and facilitate group meetings
- Prepares agendas and captures/tracks important discussion items
- Serves as subject-matter expert for a group of managers
- Responds to inquiries and process escalations posed by attorneys, practice groups or other team members
- Continually researches and remains current on best practices
- Identifies, documents, and communicates system and procedural issues across departments
- Liaises with leads in other departments to develop best practices and implement solutions
- Provides leadership to and manages a team of business professionals to include coaching, mentoring and professional development
- Responsible for providing performance feedback on a regular basis.
- Other duties as assigned.
Requirements
- 8 years of experience working in managerial capacity in a complex billing function in an AM Law 200 law firm
- at least two years minimum of second-tier management (managing other managers overseeing a billing/invoicing team)
- Experience with Aderant plus any e-Billing applications is required
- Experience with Business Intelligence software and reporting is highly preferred
- Advanced proficiency with Excel is required
- Strong communication and interpersonal skills required to interact with staff and timekeepers
- Must be a strategic, creative and innovative thinker
- Must be team-oriented and have ability to work effectively and collaboratively in a fast-paced environment which may require long hours to meet workload needs
- Must have strong attention to detail
- Ability to troubleshoot and resolve complex problems required
- Must have proven analytical skills
- Has ability to work independently and is able to take direction well
- Has ability to lead and manage a diverse team and provide training and guidance to ensure consistent application of billing procedures across the team
- Must exercise sound judgment and decision-making skills.
Benefits
- medical/dental/vision insurance
- 401(k)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
billing operationsbusiness processes analysisperformance metrics trackingprocess improvementtraining developmentproject managementaccount analysistroubleshootinganalytical skillsExcel
Soft Skills
communication skillsinterpersonal skillsstrategic thinkingcreative thinkingteam-orientedattention to detailproblem-solvingindependent workleadershipdecision-making