Senior Manager, Legal Billing Operations
DLA Piper
full-time
Posted on:
Location Type: Hybrid
Location: Dallas • California, Texas, Virginia, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $149,276 - $237,355 per year
Job Level
Senior
About the role
- Monitors the daily billing operations of the team
- Ensures managerial workloads and Biller level assignments are completed in a timely manner and meet the expectations of the attorneys and clients
- Continually tracks metrics for multiple billing teams and makes adjustments to the operations of the team as needed
- Responsible for ensuring a group of billing teams meet or exceeds performance standards and metrics
- Analyzes business processes and billing book assignments to ensure the most effective processes and balanced workloads are in place
- Develops process/workflow/workload improvements based on analysis
- Provides appropriate training to ensure that managers are properly implementing and adhering to billing processes such that policies are applied consistently across the department
- Develops training materials and delivers training to staff, either in person or using electronic tools
- Reviews performance on a continual basis
- Coaches and trains managerial and billing staff throughout the year
- Completes individual performance reviews and conducts the annual review with the employee
- Fields billing inquiries and questions on a daily basis
- Interact with clients, attorneys and staff on a daily basis
- Helps resolve billing issues, including account analysis, and assists attorneys with processing and collection of invoices
- Participates and supports project management initiatives
- May be responsible for managing a specific project to include project planning, development and execution
- Plans and facilitate group meetings
- Prepares agendas and captures/tracks important discussion items
- Serves as subject-matter expert for a group of managers
- Responds to inquiries and process escalations posed by attorneys, practice groups or other team members
- Continually researches and remains current on best practices
- Identifies, documents, and communicates system and procedural issues across departments
- Liaises with leads in other departments to develop best practices and implement solutions
- Provides leadership to and manages a team of business professionals to include coaching, mentoring and professional development
- Responsible for providing performance feedback on a regular basis.
- Other duties as assigned.
Requirements
- 8 years of experience working in managerial capacity in a complex billing function in an AM Law 200 law firm
- at least two years minimum of second-tier management (managing other managers overseeing a billing/invoicing team)
- Experience with Aderant plus any e-Billing applications is required
- Experience with Business Intelligence software and reporting is highly preferred
- Advanced proficiency with Excel is required
- Strong communication and interpersonal skills required to interact with staff and timekeepers
- Must be a strategic, creative and innovative thinker
- Must be team-oriented and have ability to work effectively and collaboratively in a fast-paced environment which may require long hours to meet workload needs
- Must have strong attention to detail
- Ability to troubleshoot and resolve complex problems required
- Must have proven analytical skills
- Has ability to work independently and is able to take direction well
- Has ability to lead and manage a diverse team and provide training and guidance to ensure consistent application of billing procedures across the team
- Must exercise sound judgment and decision-making skills.
Benefits
- medical/dental/vision insurance
- 401(k)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
billing operationsbusiness processes analysisperformance metrics trackingprocess improvementtraining developmentproject managementaccount analysistroubleshootinganalytical skillsExcel
Soft skills
communication skillsinterpersonal skillsstrategic thinkingcreative thinkingteam-orientedattention to detailproblem-solvingindependent workleadershipdecision-making