DK Global Recruitment Ltd

Procurement

• Review purchase requisitions and identify sources of supply
• Assure compliance to preferred Buying Channels
• Identify and resolve Purchase Order / Purchase Requisition processing issues
• Select contract / supplier to fill requisitions in accordance with approved purchasing strategies
• Determine if requested items are available in catalogue and implement predefined action
• Work with buyers / client group and suppliers to resolve delivery issues and process claims
• Research and resolve invoice discrepancies & account disbursements
• Maintain the Vendor Master Records/Updates/New Vendor Setup
• Work with supplier and end user to resolve invoice, damaged / returned goods, and ship date issues
• Maintain professional interactions with outside suppliers as well as a strong partnership with client users
• Advise customer of modifications from original requests
• Execute low value sourcing events

Procurement Analyst

Customer Support

• Provide technical assistance via phone, email and webex to clients across the globe for eProcurement tools.
• Proactively communicate issue status in a timely way to the clients and the management.
• Take ownership of issues until they are successfully resolved. Ensuring the timely resolution to meet our ‘Service Level Objectives’ (SLOs).
• Making outbound calls to clients if process demands.
• Efficiently and concisely document support calls/email support inquiries and resolution into the company’s tracking system, practicing ITIL concepts.
• Filing ‘Solutions’ and ‘Problem Reports’ - coordinating with various concerned departments to ensure the dynamic fixture of bugs and issues.
• Deliver product training courses to customers and internal staff.
• Develop a strong professional rapport with assigned customer accounts to help build our business relationship with them.
• Perform UAT`s as required and ensure complete documentation as defined.
• Assist Sales and professional services teams in terms of trainings of products and troubleshooting.
• Develop training material if need be and update it on a timely basis.
• Function as a core part of the team, aligning individual activities to meet the goals of the team and organization at large.

Customer Service Analyst, German Speaker

• Managing an end to end sourcing process by finding suitable suppliers, executing requests for proposals and preparing price analyses (or, a price analysis)
• Supplier and basic market research
• Conducting and managing supplier evaluations for our clients
• Supporting clients with day to day ad-hoc sourcing requests, various cost, change management & supplier performance management
• Completing product or service requirements
• Collecting data, compiling & analysing the results to present a consistent analysis to clients

Procurement Analyst

Customer Service Analyst, German Speaker

Procurement Sourcing Analyst, German Speaker