Call Center Representative

Distro

full-time

Posted on: 3/30/2026

Location Type: Remote

Location: Guatemala

✨ AI Apply

💰 $800 - $1,000 per month

About the role

Make outbound collection calls and handle inbound calls, emails, and messages in accordance with approved scripts and compliance guidelines.
Negotiate payment arrangements, process payments, and secure promises to pay within authorized limits.
Accurately verify debtor identity and account details.
Document all interactions, agreements, and follow-ups in the case management system (CRM).
Provide all required disclosures in compliance with the FDCPA and California state regulations.
Escalate legal, complex, or sensitive accounts to senior staff when necessary.
Meet or exceed productivity, quality, and compliance metrics.
Maintain strict confidentiality and proper handling of sensitive information.
Actively participate in training sessions, coaching, and team meetings.

Advanced English proficiency (spoken and written) – Bilingual required.
1–2 years of collections experience (preferred) OR experience in call center, customer service, or sales roles.
Strong negotiation and persuasion skills.
Excellent verbal and written communication skills.
High stress tolerance and ability to perform under pressure (critical for this role).
Basic computer skills with the ability to quickly learn CRM or case management systems.
Reliable high-speed internet connection and a quiet home workspace.
High school diploma required (some college or completed degree is a plus).

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

collections experiencenegotiation skillspersuasion skillsverbal communicationwritten communicationbasic computer skillsCRMcase management systems

Soft Skills

high stress toleranceability to perform under pressureattention to detailconfidentialityteam participation

Certifications

high school diplomasome collegecompleted degree