Distro

Collections Specialist

Distro

full-time

Posted on:

Location Type: Hybrid

Location: Bogotá • Colombia

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Salary

💰 $1,000 - $1,095 per month

About the role

  • Manage the Payment Experience:
  • Work with internal and external customers to resolve resident payment issues.
  • Collaborate with accounting to ensure accurate resident balances, make necessary adjustments, and communicate them promptly.
  • Communicate consistently with residents until account resolution.
  • Review new move-in balances for accurate ledger charges and payments.
  • Inform residents of payment policies, procedures, and contract obligations.
  • Treat all customers fairly and consistently, following Fair Housing requirements.
  • Review ledgers, notices, leases, etc., for accuracy before distribution.
  • Manage Notice and Eviction Process:
  • Manage the Notice to Pay or Quit process thoroughly and timely each month.
  • Prepare eviction files for notices of non-compliance as needed.
  • Demonstrate knowledge of local and federal laws on notices, evictions, and lockouts.
  • Communicate regularly with residents during the eviction process, educating them on options, fees, and expectations.
  • Collaborate with field teams to schedule Occupancy Checks.
  • Follow up with legal on eviction progress until resolution.
  • Communicate scheduled lockouts, skips, court dates, or possession return details to all relevant team members.
  • Request Health and Safety Inspections as needed to confirm property condition during eviction/collections.
  • Ensure timely removal of residents from systems and manage dashboard information/alerts.
  • Manage the Squatter Eviction process according to legal requirements.

Requirements

  • Proven experience as a Collection Specialist or similar role.
  • Knowledge of billing procedures and collection techniques (e.g., skip tracing).
  • Familiarity with debt collection laws (e.g., FDCPA) is a plus.
  • Proficient with MS Office and databases.
  • Comfortable working with targets.
  • Patience and ability to manage stress.
  • Excellent written and oral communication skills.
  • Skilled in negotiation.
  • Strong problem-solving abilities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
billing procedurescollection techniquesskip tracingdebt collection lawseviction process managementledger reviewpayment policieshealth and safety inspectionsaccount resolutionnotice management
Soft Skills
patiencestress managementwritten communicationoral communicationnegotiationproblem-solvingcustomer servicecollaborationattention to detailfair treatment