Act as the lead functional and technical contact for channel partners and direct customers within the assigned region.
Provide product demonstrations, solution alignment, and assistance with customer requirements gathering.
Lead end-to-end implementations, ensuring delivery of all documentation (project plans, blueprints, gap-fit analyses, test cases, and sign-offs).
Support partners through recurring training webinars, on-demand e-learning content, and knowledge-sharing forums.
Promote and monitor certification compliance among partners as outlined in partnership agreements.
Identify and pursue upsell and cross-sell opportunities within the existing customer base.
Maintain accurate project records and updates within the CitiXsys Project Management System.
Work with the Product Development team to stay current on new features and communicate enhancements to partners.
Support the sales process by contributing to RFP responses and presenting compelling value propositions.
Create and maintain knowledge base articles and internal resources based on partner and customer feedback.
Represent CitiXsys at industry events, partner meetings, trade shows, and product seminars.

Requirements

Bachelor’s degree in Business, Information Technology, or a related field.
Professional certifications in sales enablement, consulting frameworks, or enterprise solutions (e.g., PMP, ITIL) are highly advantageous.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementrequirements gatheringsolution alignmentproduct demonstrationsend-to-end implementationsdocumentationgap-fit analysestest casesRFP responsesknowledge base creation

Soft Skills

leadershipcommunicationcustomer servicetrainingcollaborationproblem-solvingpresentation skillsorganizational skillsrelationship managementnegotiation

Certifications

Bachelor’s degreePMPITILsales enablement certificationconsulting frameworks certificationenterprise solutions certification