IT Infrastructure SysOps Coordinator
Distro
full-time
Posted on:
Location Type: Remote
Location: Mexico
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Salary
💰 $1,200 - $1,500 per month
Tech Stack
About the role
- Provide Level 2/3 support and resolve infrastructure incidents
- Perform proactive and reactive actions based on monitoring systems
- Schedule and execute infrastructure updates
- Remediate infrastructure issues following audits
- Occasionally participate in infrastructure projects
- Document internal and client procedures
Requirements
- Degree in Systems Engineering, Computer Science, or equivalent technical certification
- Minimum of 3 years’ experience as a Systems Administrator
- Knowledge of the following technologies:
- Systems: Windows Server 2XXX, Microsoft Exchange, Active Directory, Group Policy Objects (GPOs)
- Microsoft Cloud: M365 and Entra AD
- Virtualization (preferred): VMware vSphere
- Storage (preferred): NetApp ONTAP
- Backup solutions (preferred): Veeam Backup
- Network Switching (preferred): Cisco and Huawei Fortinet
- Firewalling & SD-WAN (preferred): Fortinet and Cisco Meraki
- Wi-Fi: Cisco Meraki
- Desktop and Application Virtualization (preferred): VMware Horizon (not highly relevant)
- Disaster Recovery (preferred): NetApp SnapMirror, Veeam, VMware Site Recovery Manager
- Monitoring (preferred): Zabbix
- Ability and willingness to continuously learn emerging technologies and new cybersecurity solutions
- English language skills: minimum technical English to open and follow vendor support cases. Intermediate to advanced English (B2/C1) is a plus but not required.
- Strong communication skills, autonomy, and customer orientation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Level 2 supportLevel 3 supportinfrastructure incident resolutioninfrastructure updatesinfrastructure remediationSystems Administrationmonitoring systemsdisaster recoveryvirtualizationnetwork switching
Soft Skills
strong communication skillsautonomycustomer orientationwillingness to learn
Certifications
Degree in Systems EngineeringDegree in Computer Sciencetechnical certification