Distinguished Programs

Senior Operations Specialist

Distinguished Programs

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $85,000 - $95,000 per year

Job Level

Senior

About the role

  • Develop and Implement SOPs: Lead the design and implementation of standard operating procedures (SOPs) and process guidelines with a strategic lens, identifying opportunities to streamline workflows and embed best practices across teams and functions.
  • Collaborate with Stakeholders: Foster strong, trust-based relationships with key internal stakeholders in a virtual setting to deeply understand operational needs and challenges.
  • Act as a liaison and advocate for process improvement by leveraging metrics and operational methodologies to ensure alignment across teams, monitor performance, and drive successful adoption of changes.
  • Use influence and insight to facilitate collaboration, resolve resistance, and support a culture of continuous improvement.
  • HPO Partnership: Drive strategic collaboration with internal and external offshore partners to optimize end-to-end workflows and enhance operational efficiency. Leverage performance metrics and data insights (time, volume, SLA) to identify systemic inefficiencies, prioritize improvement opportunities, and inform decision-making.
  • Coordinate training support for BPO partners and quality assurance for internal UW partners for offshore tasks.
  • Facilitate Change Management: Support and guide teams through process and workflow changes by proactively managing transitions, communicating updates clearly, and addressing concerns with empathy and insight.
  • Analyze and Resolve Operational Issues: Lead efforts to investigate operational inefficiencies by conducting thorough root cause analyses and synthesizing findings into actionable recommendations.
  • Foster a Culture of Operational Excellence: Champion a mindset of continuous improvement by encouraging proactive evaluation of processes and promoting scalable, effective workflows using metrics and operational methodologies.

Requirements

  • 2+ years minimum of Property and Casualty (P&C) Insurance industry experience.
  • Minimum 5 years of experience in developing and implementing business processes, collaborating with cross-functional teams to design, document, and optimize workflows using diverse process management methodologies.
  • Bachelor’s degree in business administration, Operations Management, or other related fields, or equivalent combination of education and/or experience.
  • Process design or continuous improvement certification(s) are a plus.
  • Experience working with Information Technology (IT) teams and BPO Partnerships.
  • Excellent problem solving and conflict resolution skills and the ability to identify, assess, and resolve business problems, risks and facilitate resolution and risk mitigation.
  • Ability to prioritize multiple projects, perform complex tasks, remain organized, and manage your time.
  • Strong desire to continuously learn and ask thoughtful questions to deepen understanding of business operations.
  • Ability to facilitate meetings and publicly communicate complex ideas clearly and concisely.
  • Computer savvy: Visio (or similar software) skills.
  • Proficiency in Office 365.
Benefits
  • Summer Fridays (Leave at 3:00PM all Fridays from Memorial Day to Labor Day).
  • Great healthcare coverage including Medical, Vision, and Dental.
  • 401k with 4% company match. Immediately 100% vested.
  • Life, disability and supplemental insurance.
  • Growth and development opportunities.
  • Wellness Benefits including an Employee Assistance Program and Telemedicine.
  • Work/Life Balance with generous time off policy including PTO and paid holidays, Dependent Daycare flexible spending account, paid parental leave, a commuter account, and a sabbatical every 7 years.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
process designbusiness process optimizationroot cause analysischange managementcontinuous improvement methodologiesworkflow documentationperformance metrics analysisproblem solvingconflict resolutionproject management
Soft skills
collaborationcommunicationorganizational skillsinfluenceempathystrategic thinkingrelationship buildingadaptabilitycritical thinkingtime management
Certifications
process design certificationcontinuous improvement certification