Distinguished Programs

Senior Operations Specialist

Distinguished Programs

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $85,000 - $95,000 per year

Job Level

Senior

About the role

  • Develop and Implement SOPs: Lead the design and implementation of standard operating procedures (SOPs) and process guidelines with a strategic lens, identifying opportunities to streamline workflows and embed best practices across teams and functions.
  • Collaborate with Stakeholders: Foster strong, trust-based relationships with key internal stakeholders in a virtual setting to deeply understand operational needs and challenges.
  • Act as a liaison and advocate for process improvement by leveraging metrics and operational methodologies to ensure alignment across teams, monitor performance, and drive successful adoption of changes.
  • Use influence and insight to facilitate collaboration, resolve resistance, and support a culture of continuous improvement.
  • HPO Partnership: Drive strategic collaboration with internal and external offshore partners to optimize end-to-end workflows and enhance operational efficiency. Leverage performance metrics and data insights (time, volume, SLA) to identify systemic inefficiencies, prioritize improvement opportunities, and inform decision-making.
  • Coordinate training support for BPO partners and quality assurance for internal UW partners for offshore tasks.
  • Facilitate Change Management: Support and guide teams through process and workflow changes by proactively managing transitions, communicating updates clearly, and addressing concerns with empathy and insight.
  • Analyze and Resolve Operational Issues: Lead efforts to investigate operational inefficiencies by conducting thorough root cause analyses and synthesizing findings into actionable recommendations.
  • Foster a Culture of Operational Excellence: Champion a mindset of continuous improvement by encouraging proactive evaluation of processes and promoting scalable, effective workflows using metrics and operational methodologies.

Requirements

  • 2+ years minimum of Property and Casualty (P&C) Insurance industry experience.
  • Minimum 5 years of experience in developing and implementing business processes, collaborating with cross-functional teams to design, document, and optimize workflows using diverse process management methodologies.
  • Bachelor’s degree in business administration, Operations Management, or other related fields, or equivalent combination of education and/or experience.
  • Process design or continuous improvement certification(s) are a plus.
  • Experience working with Information Technology (IT) teams and BPO Partnerships.
  • Excellent problem solving and conflict resolution skills and the ability to identify, assess, and resolve business problems, risks and facilitate resolution and risk mitigation.
  • Ability to prioritize multiple projects, perform complex tasks, remain organized, and manage your time.
  • Strong desire to continuously learn and ask thoughtful questions to deepen understanding of business operations.
  • Ability to facilitate meetings and publicly communicate complex ideas clearly and concisely.
  • Computer savvy: Visio (or similar software) skills.
  • Proficiency in Office 365.
Benefits
  • Summer Fridays (Leave at 3:00PM all Fridays from Memorial Day to Labor Day).
  • Great healthcare coverage including Medical, Vision, and Dental.
  • 401k with 4% company match. Immediately 100% vested.
  • Life, disability and supplemental insurance.
  • Growth and development opportunities.
  • Wellness Benefits including an Employee Assistance Program and Telemedicine.
  • Work/Life Balance with generous time off policy including PTO and paid holidays, Dependent Daycare flexible spending account, paid parental leave, a commuter account, and a sabbatical every 7 years.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
process designbusiness process optimizationroot cause analysischange managementcontinuous improvement methodologiesworkflow documentationperformance metrics analysisproblem solvingconflict resolutionproject management
Soft Skills
collaborationcommunicationorganizational skillsinfluenceempathystrategic thinkingrelationship buildingadaptabilitycritical thinkingtime management
Certifications
process design certificationcontinuous improvement certification