Dispel

Web Designer

• Produce pixel-perfect brand assets across channels: campaign visuals, conference materials, signage, tear sheets, whitepapers, presentations, and digital ads.
• Execute within and extend the brand system led by the Staff Designer. Evolve core elements like typography, color, and illustration with validation, never drifting.
• Establish and govern cross-channel templates that teams can use with confidence.
• Architect and maintain brand libraries in Figma and/or Buzz: tokens, themes, components, and usage documentation.
• Scale production using GenAI tools while maintaining quality through clear guardrails and review criteria.
• Ensure brand consistency across print, product, social, and event surfaces. Catch drift before it compounds.
• Lead design of net-new site sections and iterative improvements to dispel.com, working within performance budgets and accessibility standards.
• Create responsive, high-fidelity page designs that communicate Dispel's value proposition clearly and with visual polish.
• Define and apply motion and accessibility guidelines for the marketing site.
• Build interactive motion assets using tools like Rive: component patterns, micro-interactions, and campaign moments that elevate the web experience.
• Edit and produce short-form video content for campaigns, social media, and event recaps.
• Partner with SEO leads on information architecture, content modules, and page structure.
• Identify and prioritize web roadmap items alongside engineering and the Staff Designer.
• Make regular updates and refinements to keep the site sharp and current.
• Work closely with the Marketing team as a day-to-day design partner. Expect a high volume of asset requests across campaigns, content, events, and enablement materials.
• Drive integrated campaign visual systems from concept through rollout, working with Marketing and Sales.
• Own complex event experiences: booth environments, screen choreography, swag, and collateral suites.
• Create brand-aligned internal communications packs and leadership presentation kits.
• Partner with Product Design to keep marketing and product surfaces visually coherent across icons, illustration style, and motion language.
• Present design rationale to stakeholders with clear logic, comps, and supporting data
• Run brand onboarding sessions and office hours to keep teams aligned
• Mentor IC1 through IC3 designers on craft fundamentals: typography, layout, color, production quality
• Publish guidance to help transition legacy brand assets to the current system
• Contribute to critique culture by giving sharp, constructive feedback grounded in brand principles.

Senior Brand & Web Designer

Full-stack Engineer

• Own the full arc of our most consequential technical initiatives: from architecture and planning through coordination, testing strategy, and delivery.
• Debug the hardest problems Dispel encounters.
• Define the methods and procedures your team uses.
• Deliver complex systems on time and on budget, taking personal responsibility for the risks associated with your team's work.
• Coordinate with other teams on cross-cutting technical issues, including infrastructure, security, and network architecture.
• Make other engineers better through substantive proposals, reviews, architectural guidance, technical documentation, and direct mentorship.
• Actively work to refine your team's approach to security, reliability, privacy, and compliance focused on network infrastructure and cloud environments.

Senior Staff Software Engineer

Engineering Manager

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Senior Engineering Manager

Backend Engineer

• **Responsibilities:****Execution **
• - Design and implement complex backend features and services with minimal guidance.
• - Break down ambiguous product or technical problems into clear technical solutions.
• - Own significant areas of the codebase, including architecture, reliability, and long-term maintainability.
• - Improve system performance, scalability, and resilience.
• - Review code and technical designs to maintain high engineering standards.
• - Identify and address technical debt and opportunities for system improvements.
• **Enabling Others **
• - Mentor engineers and support their technical growth through code reviews, pairing, and knowledge sharing.
• - Help define engineering best practices and improve development workflows.
• - Collaborate with product, design, and other engineers to shape technical solutions and project direction.
• - Ensure work is effectively tracked, communicated, and delivered from inception through production deployment.
• - Contribute to architectural discussions and help guide long-term technical decisions.

Senior Backend Engineer

Customer Success Manager

• End-to-end customer outcomes across implementation, support, and ongoing delivery
• A team of 8–10 customer-facing technical specialists
• Service quality, escalation management, and operational consistency
• Partner with Product and Engineering on complex bugs or architectural concerns
• Owns customer experience from implementation through steady-state delivery
• Leads and develops a high-performing, customer-facing technical teams
• Acts as a senior operational and customer advocate within Dispel
• Be present in the NYC office the majority of the week for hands-on leadership
• Serve as a senior escalation point for complex or high-impact issues
• Join customer calls as a trusted technical advisor
• Run operational cadences (standups, planning, retros, reviews)

Procurement

• Intake new vendor requests and confirm the requester provides clear functional requirements, vendor justification, and quotes when applicable.
• Classify each vendor into the appropriate tier (Tier 1-5) based on the vendor’s access to Dispel systems, data and critically to operations.
• Review Approved Vendor List to determine whether a request requires full vendor onboarding and route accordingly or if an existing relationship exists.
• Maintain an onboarding tracker with owners, due dates, and status; run regular follow-ups.
• Assemble and send complete document packages based on vendor tier including, where applicable: Non-Disclosure Agreements (NDA), Master Service Agreements (MSA), Cyber Security Requirements, etc.
• Partner with Dispel personnel to manage redlines, approvals, and completion of security/compliance steps.
• Prepare vendor evaluation packages for the Vendor Selection Board, including compliance summaries, cost comparisons, etc.
• Track and manage & document vendor disqualification, as well as documenting the rationale for the decision.
• Serve as the procurement point of contact when a vendor experiences a security incident & coordinate with Security to assess contract obligations & remediation timelines.
• Support the accounts payable operations ensuring accurate, timely invoice processing and payment execution.
• Assist with the full cycle accounts receivable process including billing, collections, and customer account management.

Procurement Analyst

Content Marketing Manager

• Build and manage the content calendar aligned to Dispel’s go-to-market strategy, campaigns, and product roadmap.
• Collaborate closely with product marketing, sales, and subject matter experts to help define themes, messaging pillars, and narratives.
• Design scalable content workflows to support high-volume production while maintaining quality and brand consistency.
• Manage and lead social media channels, optimizing content for engagement and audience growth across LinkedIn, YouTube, and industry platforms.
• Edit and write blogs, thought leadership articles, case studies, website solution pages, and solution briefs that make technical topics engaging and credible.
• Develop and manage email nurtures, newsletters, and partner spotlights to support pipeline and customer engagement.
• Lead Dispel’s LinkedIn content strategy to increase visibility, engagement, and thought leadership reach.
• Collaborate with technology partners on co-marketing content, solution briefs, and joint campaigns.
• Support field and virtual events with promotional content, landing pages, and social amplification.
• Collaborate and track content performance across traffic, engagement, and conversion metrics, and share insights with the marketing team.
• Optimize content for SEO and GEO using analytics, keyword research, and AI-assisted tools to improve visibility and ROI.
• Continuously refine formats, channels, and messaging based on performance data and audience behavior.

Social Media Manager

• Develop and evolve Dispel’s social strategy aligned to brand and revenue goals
• Own our presence across core channels
• Identify moments to join industry conversations and drive relevance
• Test new formats, messaging angles, and growth tactics
• Write sharp, technically credible posts for audience
• Translate complex product and OT security concepts into clear, engaging content
• Partner with design on visuals, carousels, short-form video, and campaign assets
• Help define and protect Dispel’s voice
• Support executive LinkedIn presence (ghostwriting, editing, refining POVs)
• Elevate internal subject matter experts into visible industry voices
• Help shape how Dispel shows up in the cybersecurity conversation
• Track KPIs tied to engagement quality, audience growth, and marketing impact
• Deliver insights — not just metrics
• Run experiments and continuously improve content performance
• Connect social activity to broader campaign and pipeline goals
• Work closely across teams
• Amplify launches, campaigns, and industry events
• Identify opportunities where social can accelerate awareness

Account Manager

• Protect and grow existing customer relationships through proactive account management
• Deepen Dispel’s footprint across priority use cases and environments
• Strengthen executive relationships across security, IT, OT, and operations teams
• Define and optimize repeatable renewal and expansion processes that scale with the business
• Serve as the senior commercial point of contact for CISOs, CIOs, Heads of OT, Security Architects, and executive sponsors
• Lead executive business reviews, renewal conversations, and expansion discussions
• Articulate Dispel’s differentiated value across secure access, OT/ICS protection, and critical infrastructure security
• Lead and mentor other account managers, serving as a point of escalation when needed
• Collaborate with Sales Engineering and Product to scope and close complex opportunities
• Provide structured customer feedback to inform product strategy, packaging, and pricing

Senior Account Manager – Expansion and Renewal

• Manage a portfolio of existing mid-market and enterprise customers
• Identify and support expansion opportunities within current accounts
• Build relationships across security, IT, OT, and operations teams
• Contribute to structured, repeatable renewal and account management processes
• Serve as a commercial point of contact for CISOs, CIOs, Heads of OT, Security Architects, and executive sponsors
• Participate in business reviews and commercial discussions
• Articulate Dispel’s value across secure access, OT/ICS protection, and critical infrastructure security
• Partner with Customer Success to drive adoption and measurable outcomes
• Proactively identify risks and support mitigation efforts
• Attend conferences and customer on-site meetings as needed
• Collaborate with Sales Engineering and Product to scope opportunities
• Translate security, compliance, and operational requirements into scalable solutions
• Navigate multi-stakeholder enterprise buying processes
• Provide customer feedback to inform product strategy and packaging
• Focus on organizations operating critical infrastructure and industrial environments
• Engage stakeholders across security, IT, OT, engineering, and operations
• Position Dispel as a long-term strategic partner for secure remote access and operational environments
• Partner with VARs, MSSPs, and strategic partners when applicable
• Align on joint account planning and partner-supported opportunities

Junior Account Manager – Expansion and Renewal

Operations

• End-to-end customer outcomes across implementation, support, and ongoing delivery
• A team of 8–10 customer-facing technical specialists
• Service quality, escalation management, and operational consistency
• Partner with Product and Engineering on complex bugs or architectural concerns
• Owns customer experience from implementation through steady-state delivery
• Leads and develops a high-performing, customer-facing technical teams
• Acts as a senior operational and customer advocate within Dispel
• Hire, coach, and retain high-performing technical customer teams
• Set clear expectations, career paths, and performance goals
• Foster a culture of ownership, psychological safety, and continuous improvement
• Be present in the NYC office the majority of the week for hands-on leadership
• Balance team capacity across onboarding, support, and delivery
• Remove blockers, reprioritize as needed, and lead from the front during crunch time
• Define and track KPIs across service delivery and customer health
• Run operational cadences (standups, planning, retros, reviews)
• Serve as a senior escalation point for complex or high-impact issues
• Join customer calls as a trusted technical advisor
• Lead structured troubleshooting and incident response
• Ensure clear, empathetic, outcome-driven communication
• Co-own onboarding and implementation with Account Management
• Drive fast time-to-value and consistent product ramp experiences
• Partner with Product and Engineering on deployability, usability, and feedback
• Translate customer insights into actionable product input
• Support renewals and expansions with technical context
• Identify account risks and growth opportunities
• Ensure smooth handoffs across Sales, Implementation, and Support

Operations Manager

• Own full commercial responsibility for a portfolio of enterprise accounts
• Deliver $2.55M in renewal bookings through proactive renewal management
• Close $0.95M in expansion and upsell by uncovering new use cases and environments
• Build and execute multi-year account expansion plans
• Maintain accurate forecasts and strong CRM hygiene
• Serve as the primary commercial contact for CISOs, CIOs, OT leaders, and executives
• Lead renewals, executive business reviews, and expansion conversations
• Identify renewal risk early and drive mitigation plans
• Partner with Customer Success to ensure adoption and measurable outcomes
• Attend customer on-sites and industry events as needed
• Partner with Sales Engineering and Product on complex expansion opportunities
• Translate security, compliance, and operational needs into scalable solutions
• Navigate multi-stakeholder enterprise buying processes
• Provide structured customer feedback to inform product and go-to-market strategy
• Focus on Dispel’s core ICPs in critical infrastructure and regulated industries
• Expand Dispel usage beyond OT into broader IT environments
• Collaborate with VARs, MSSPs, and strategic partners when applicable

• Own full commercial responsibility for a portfolio of strategic enterprise accounts
• Deliver $3M in renewal bookings through proactive renewal and risk management
• Close $1.45M in expansion and upsell by unlocking new use cases and buying centers
• Develop and execute multi-year account strategies aligned to customer priorities and product roadmap
• Build and maintain a predictable expansion pipeline and accurate forecasts
• Serve as the senior commercial contact for CISOs, CIOs, OT leaders, and executive sponsors
• Lead executive business reviews, renewal negotiations, and complex expansion discussions
• Identify renewal risk early and drive mitigation plans
• Partner with Customer Success to ensure adoption, outcomes, and advocacy
• Travel to customer sites and industry events as needed
• Partner with Sales Engineering and Product to scope and close complex enterprise expansions
• Translate security, compliance, and operational risk into scalable solutions
• Navigate multi-stakeholder buying processes with technical and economic buyers
• Provide structured customer feedback to inform roadmap, packaging, and pricing
• Act as a point of escalation and mentor for other Account Managers
• Help define and refine renewal and expansion SOPs
• Support hiring, onboarding, and enablement across the AM team
• Focus on Dispel’s core ICPs in critical infrastructure and regulated industries
• Expand Dispel adoption beyond OT into broader IT environments
• Collaborate with VARs, MSSPs, and strategic partners on enterprise accounts