Dispel

Content Marketing Manager

• Build and manage the content calendar aligned to Dispel’s go-to-market strategy, campaigns, and product roadmap.
• Collaborate closely with product marketing, sales, and subject matter experts to help define themes, messaging pillars, and narratives.
• Design scalable content workflows to support high-volume production while maintaining quality and brand consistency.
• Manage and lead social media channels, optimizing content for engagement and audience growth across LinkedIn, YouTube, and industry platforms.
• Edit and write blogs, thought leadership articles, case studies, website solution pages, and solution briefs that make technical topics engaging and credible.
• Develop and manage email nurtures, newsletters, and partner spotlights to support pipeline and customer engagement.
• Lead Dispel’s LinkedIn content strategy to increase visibility, engagement, and thought leadership reach.
• Collaborate with technology partners on co-marketing content, solution briefs, and joint campaigns.
• Support field and virtual events with promotional content, landing pages, and social amplification.
• Collaborate and track content performance across traffic, engagement, and conversion metrics, and share insights with the marketing team.
• Optimize content for SEO and GEO using analytics, keyword research, and AI-assisted tools to improve visibility and ROI.
• Continuously refine formats, channels, and messaging based on performance data and audience behavior.

Social Media Manager

• Develop and evolve Dispel’s social strategy aligned to brand and revenue goals
• Own our presence across core channels
• Identify moments to join industry conversations and drive relevance
• Test new formats, messaging angles, and growth tactics
• Write sharp, technically credible posts for audience
• Translate complex product and OT security concepts into clear, engaging content
• Partner with design on visuals, carousels, short-form video, and campaign assets
• Help define and protect Dispel’s voice
• Support executive LinkedIn presence (ghostwriting, editing, refining POVs)
• Elevate internal subject matter experts into visible industry voices
• Help shape how Dispel shows up in the cybersecurity conversation
• Track KPIs tied to engagement quality, audience growth, and marketing impact
• Deliver insights — not just metrics
• Run experiments and continuously improve content performance
• Connect social activity to broader campaign and pipeline goals
• Work closely across teams
• Amplify launches, campaigns, and industry events
• Identify opportunities where social can accelerate awareness

Account Manager

• Protect and grow existing customer relationships through proactive account management
• Deepen Dispel’s footprint across priority use cases and environments
• Strengthen executive relationships across security, IT, OT, and operations teams
• Define and optimize repeatable renewal and expansion processes that scale with the business
• Serve as the senior commercial point of contact for CISOs, CIOs, Heads of OT, Security Architects, and executive sponsors
• Lead executive business reviews, renewal conversations, and expansion discussions
• Articulate Dispel’s differentiated value across secure access, OT/ICS protection, and critical infrastructure security
• Lead and mentor other account managers, serving as a point of escalation when needed
• Collaborate with Sales Engineering and Product to scope and close complex opportunities
• Provide structured customer feedback to inform product strategy, packaging, and pricing

Senior Account Manager – Expansion and Renewal

• Manage a portfolio of existing mid-market and enterprise customers
• Identify and support expansion opportunities within current accounts
• Build relationships across security, IT, OT, and operations teams
• Contribute to structured, repeatable renewal and account management processes
• Serve as a commercial point of contact for CISOs, CIOs, Heads of OT, Security Architects, and executive sponsors
• Participate in business reviews and commercial discussions
• Articulate Dispel’s value across secure access, OT/ICS protection, and critical infrastructure security
• Partner with Customer Success to drive adoption and measurable outcomes
• Proactively identify risks and support mitigation efforts
• Attend conferences and customer on-site meetings as needed
• Collaborate with Sales Engineering and Product to scope opportunities
• Translate security, compliance, and operational requirements into scalable solutions
• Navigate multi-stakeholder enterprise buying processes
• Provide customer feedback to inform product strategy and packaging
• Focus on organizations operating critical infrastructure and industrial environments
• Engage stakeholders across security, IT, OT, engineering, and operations
• Position Dispel as a long-term strategic partner for secure remote access and operational environments
• Partner with VARs, MSSPs, and strategic partners when applicable
• Align on joint account planning and partner-supported opportunities

Junior Account Manager – Expansion and Renewal

Operations

• End-to-end customer outcomes across implementation, support, and ongoing delivery
• A team of 8–10 customer-facing technical specialists
• Service quality, escalation management, and operational consistency
• Partner with Product and Engineering on complex bugs or architectural concerns
• Owns customer experience from implementation through steady-state delivery
• Leads and develops a high-performing, customer-facing technical teams
• Acts as a senior operational and customer advocate within Dispel
• Hire, coach, and retain high-performing technical customer teams
• Set clear expectations, career paths, and performance goals
• Foster a culture of ownership, psychological safety, and continuous improvement
• Be present in the NYC office the majority of the week for hands-on leadership
• Balance team capacity across onboarding, support, and delivery
• Remove blockers, reprioritize as needed, and lead from the front during crunch time
• Define and track KPIs across service delivery and customer health
• Run operational cadences (standups, planning, retros, reviews)
• Serve as a senior escalation point for complex or high-impact issues
• Join customer calls as a trusted technical advisor
• Lead structured troubleshooting and incident response
• Ensure clear, empathetic, outcome-driven communication
• Co-own onboarding and implementation with Account Management
• Drive fast time-to-value and consistent product ramp experiences
• Partner with Product and Engineering on deployability, usability, and feedback
• Translate customer insights into actionable product input
• Support renewals and expansions with technical context
• Identify account risks and growth opportunities
• Ensure smooth handoffs across Sales, Implementation, and Support

Operations Manager

• Own full commercial responsibility for a portfolio of enterprise accounts
• Deliver $2.55M in renewal bookings through proactive renewal management
• Close $0.95M in expansion and upsell by uncovering new use cases and environments
• Build and execute multi-year account expansion plans
• Maintain accurate forecasts and strong CRM hygiene
• Serve as the primary commercial contact for CISOs, CIOs, OT leaders, and executives
• Lead renewals, executive business reviews, and expansion conversations
• Identify renewal risk early and drive mitigation plans
• Partner with Customer Success to ensure adoption and measurable outcomes
• Attend customer on-sites and industry events as needed
• Partner with Sales Engineering and Product on complex expansion opportunities
• Translate security, compliance, and operational needs into scalable solutions
• Navigate multi-stakeholder enterprise buying processes
• Provide structured customer feedback to inform product and go-to-market strategy
• Focus on Dispel’s core ICPs in critical infrastructure and regulated industries
• Expand Dispel usage beyond OT into broader IT environments
• Collaborate with VARs, MSSPs, and strategic partners when applicable

• Own full commercial responsibility for a portfolio of strategic enterprise accounts
• Deliver $3M in renewal bookings through proactive renewal and risk management
• Close $1.45M in expansion and upsell by unlocking new use cases and buying centers
• Develop and execute multi-year account strategies aligned to customer priorities and product roadmap
• Build and maintain a predictable expansion pipeline and accurate forecasts
• Serve as the senior commercial contact for CISOs, CIOs, OT leaders, and executive sponsors
• Lead executive business reviews, renewal negotiations, and complex expansion discussions
• Identify renewal risk early and drive mitigation plans
• Partner with Customer Success to ensure adoption, outcomes, and advocacy
• Travel to customer sites and industry events as needed
• Partner with Sales Engineering and Product to scope and close complex enterprise expansions
• Translate security, compliance, and operational risk into scalable solutions
• Navigate multi-stakeholder buying processes with technical and economic buyers
• Provide structured customer feedback to inform roadmap, packaging, and pricing
• Act as a point of escalation and mentor for other Account Managers
• Help define and refine renewal and expansion SOPs
• Support hiring, onboarding, and enablement across the AM team
• Focus on Dispel’s core ICPs in critical infrastructure and regulated industries
• Expand Dispel adoption beyond OT into broader IT environments
• Collaborate with VARs, MSSPs, and strategic partners on enterprise accounts

Senior Account Manager

Security Engineer

• Plan and execute internal red team engagements against the ZTE platform and corporate infrastructure
• Conduct regular penetration testing of applications, APIs, cloud infrastructure (AWS GovCloud), and network segments
• Develop and maintain adversary emulation capabilities aligned with MITRE ATT&CK for ICS
• Document findings with actionable remediation guidance and track to resolution
• Coordinate with external penetration testing firms for annual assessments
• Lead threat modeling sessions for new features and architectural changes using STRIDE, PASTA, or attack trees
• Review and approve security architecture for product changes before implementation
• Participate in Change Control Board (CCB) reviews with security sign-off authority
• Define security requirements and acceptance criteria for development teams
• Maintain threat models for ZTE components including Moving Target Defense, access control, session recording, and password vaulting
• Design and implement deception technologies and honeypots within the product and infrastructure
• Collaborate with SOC to develop detection rules based on offensive findings
• Create purple team exercises bridging red team operations with blue team response
• Develop adversary playbooks that inform SOC runbooks
• Implement and maintain security controls in CI/CD pipelines (SAST, DAST, SCA, secrets scanning, container scanning)
• Define and enforce security gates for code promotion
• Review infrastructure-as-code for security misconfigurations
• Integrate security testing into GitHub workflows
• Establish software supply chain security controls (SBOM generation, dependency verification)
• Stand up and operationalize vulnerability management program in coordination with SOC
• Define vulnerability severity thresholds, SLAs, and escalation procedures
• Triage and prioritize vulnerabilities based on exploitability and business context
• Track remediation progress and report metrics to leadership
• Partner with SOC team on playbook development for incident response
• Provide offensive perspective on detection gaps and coverage
• Support SOC maturation through training, tabletop exercises, and purple team activities
• Contribute to SIEM rule development and tuning (Google SecOps)