Tech Stack
AzureCloudFirewallsVMware
About the role
- Administer and support Microsoft Azure services, including virtual machines, networking, storage, and identity management.
- Manage and maintain Office 365 tenant services (Exchange Online, Teams, SharePoint, OneDrive).
- Provide Tier 2/3 support for complex IT Helpdesk escalations and advanced troubleshooting.
- Support Windows Server infrastructure, Active Directory, Intune group policies, and file/print services.
- Monitor, patch, backup, and optimize cloud and on-premises systems for peak reliability and performance.
- Assist in disaster recovery and business continuity planning, testing, and execution.
- Automate infrastructure processes using scripting and cloud-native tools, particularly PowerShell.
- Collaborate closely with internal IT and Security professionals to protect systems and data.
- Contribute to ongoing improvement initiatives and participate in strategic technology projects.
Requirements
- 5–10 years of IT infrastructure and cloud experience, with expertise in Microsoft Azure and Office 365.
- Proven troubleshooting skills with complex cloud and server systems (Tier 2/3 support).
- Experience with VMware, storage infrastructure, and network fundamentals such as VPN and firewalls.
- Scripting and automation proficiency (PowerShell or similar).
- Bachelor’s degree in Computer Science or related field, or equivalent experience.
- Collaborative approach, strong problem-solving, and commitment to operational excellence.
- Strong interpersonal skills, recognizing that the support aspect of this role requires effective communication and a collaborative approach.
- Supportive, collaborative work environment
- Work-life balance
- Professional development opportunities
- Meaningful opportunities for technical and personal advancement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft AzureOffice 365Windows ServerActive DirectoryIntunePowerShellVMwarenetwork fundamentalsdisaster recoverybusiness continuity
Soft skills
troubleshootingproblem-solvingcollaborationinterpersonal skillscommunicationoperational excellence
Certifications
Bachelor’s degree in Computer Science