DISHER

Product Designer

• Manage projects and enforce work standards, processes, assign schedules, reviewing work performance and goals of the firm to their team.
• Make sure team is following building codes, energy modeling, economic analysis, and CAD Modeling software to firm standards.
• Communicate services that the firm can be contracted for to customers and clients.
• Ensures product and company compliance by abiding by federal, state and local regulations
• Execute all duties and responsibilities with professionalism; clear communication (written and verbal) skills, accountability
• Promotes and maintains professional collaboration through management of project team

Project Design Manager

Client Services Representative

• Manage and grow relationships with key customers, acting as their primary point of contact.
• Engage proactively with customers to understand their goals and challenges and offering solutions that align with their needs.
• Ensure high customer retention and satisfaction levels by delivering exceptional service and support.
• Gather customer feedback and communicate product improvement suggestions to the development team.
• Collaborate with internal teams to address customer feedback, resolve issues, and ensure the smooth delivery of products and services.
• Develop and execute customer success strategies that drive product adoption and maximized customer value.
• Monitor customer health metrics, tracking success KPIs, and regularly reporting on customer outcomes to leadership.
• Advocate for the customer within the organization to ensure their needs are prioritized.
• Onboard new clients and guide them through product setup, training, and initial usage to ensure successful implementations.
• Conduct regular check-ins and business reviews with customers to assess progress, gather feedback, and discuss future goals.
• Identify upselling and cross-selling opportunities to expand customer use of the company's products and services.
• Oversee the customer lifecycle management and identify areas for optimization.
• Create and deliver customized reports, presentations, and performance insights to demonstrate the impact of their solutions.
• Lead customer training sessions, workshops, and demonstrations to enhance product knowledge and usage.

Client Services Manager

Engineer

• Designing and developing all aspects of vision control systems, equipment, and programming using high standards and build upon with innovative ideas.
• Writing, implementing, and debugging PLC software.
• Providing support to existing vision equipment globally.
• Following health, safety, environmental regulations, and safety protocols, (LOTO).
• Building mutual trust, respect, and cooperation among all team members.
• Communicating across cross-functional groups.
• Being responsible for projects from technical specification to startup support.
• Developing contingency and disaster recovery plans.
• Creating training documentation.

Vision Engineer

Full-stack Engineer

• Software Engineering Lead for guiding the design, development, and delivery of applications
• Lead a team building customer-facing software platforms
• Shape modern, cloud-ready solutions and guide architectural decisions
• Mentor engineers and ensure delivery of secure, performant software systems
• Work across the stack, from backend services to modern front-end frameworks
• Collaborate closely with engineering leadership for technical excellence
• Drive modernization initiatives and remove technical blockers

Software Engineering Lead

Operations

• Lead and develop regional managers, project managers, and plant managers responsible for operating multiple water and wastewater facilities.
• Set clear goals, standards, and priorities for safe, compliant, and efficient operations across the portfolio.
• Provide executive oversight for multi-site operations, guiding troubleshooting, optimization, and adoption of best practices.
• Own P&L for the operations group, including budgeting, revenue growth, cost control, and margin improvement.
• Drive financial accountability down to regional and project managers, ensuring they understand how to run their part of the business.
• Build and nurture relationships with key municipal and private clients, serving as an executive-level point of contact.
• Identify and pursue new business opportunities and expansions, including renewals, add-on services, and new sites.
• Lead or support negotiations for major contracts, renewals, and pricing adjustments.
• Partner closely with internal engineering and construction teams.
• Represent the company in industry settings and forums, reinforcing a strong reputation in the water/wastewater community.
• Foster a culture of professional growth, technical excellence, and leadership development.

Vice President – Wastewater Operations

• Lead and develop project managers, plant managers, supervisors, and operators across multiple water and wastewater facilities in your region, including hiring, training, staffing, and succession planning.
• Set clear expectations for safe, compliant, and efficient operations at each site, and support the implementation of best practices.
• Work closely with site leaders to troubleshoot operational issues, optimize processes, and guide major maintenance and capital/technology upgrades.
• Act as a key regional contact for municipal and private clients, attending meetings, handling issues, and ensuring satisfaction with services and contract commitments.
• Support the development of new business by identifying opportunities within your territory, contributing to proposals, and supporting contract renewals and expansions.
• Help oversee contract details, reporting, and invoicing for your region, and escalate risks or disputes as needed so obligations are met and documented.
• Assist with budgeting and financial performance for regional sites, and help project managers understand and manage their parts of the business.
• Encourage and support teammates in advancing their certifications and technical capabilities so the organization can expand into more communities and take on additional work.
• Collaborate with senior leadership and peers to support long‑term planning, continuous improvement initiatives, and technology adoption.

Water/Wastewater Regional Operations Manager

Project Manager

• Lead end-to-end project delivery activities for mid-to-large scale initiatives, ensuring alignment with business goals and operational timelines.
• Develop and maintain detailed project plans, schedules, budget, and resource forecasts.
• Facilitate project and Steering committee meetings, communicate progress, and escalate issues when necessary.
• Identify and coordinate dependencies, risks, and issues through proactive mitigation.
• Partner with business and IT teams to translate logistics and operational requirements into actionable deliverables.
• Coordinate across multiple teams and stakeholders to ensure seamless execution.
• Develop processes where applicable, maintain project documentation, RAID logs, document repository (SharePoint), meeting agendas and minutes and status reporting.
• Contribute to Project Management Office process improvements, standards, and templates.
• Strong proficiency in Smartsheet and building out project dashboards that roll up to portfolio management.

Sales Operations Manager

• Partner closely with Sales, Account Management, Solutions Engineering, and Customer Success teams to support the full sales lifecycle for service supply chain contracts (spare parts logistics, forward stocking, reverse logistics, global trade management, field services).
• Own and maintain accurate sales forecasting, pipeline management, and revenue reporting; deliver weekly/monthly/quarterly insights and dashboards to leadership on pipeline health, win rates, deal velocity, and quota attainment.
• Administer and optimize the CRM system (e.g., HubSpot) – ensure data integrity, configure workflows, manage opportunity stages tailored to complex B2B service logistics deals, and drive adoption across the sales team.
• Develop and/or support sales playbooks, quoting processes, pricing models, and approval workflows specific to multi-year service contracts, SLAs, and global fulfillment commitments.
• Analyze sales performance metrics and identify trends/opportunities; create reports and presentations for executive reviews, sales QBRs, and board updates.
• Support deal desk functions: review complex RFPs/RFIs, coordinate pricing & margin analysis, facilitate contract redlining handoffs to Legal, and ensure accurate configuration in quoting tools.
• Drive sales process improvements and technology enhancements (e.g., integrating BI tools, AI-powered insights, or CPQ systems) to increase efficiency and scalability.
• Act as the go-to expert on sales data and processes; train new hires and provide ongoing support to sellers on tools and best practices.
• Contribute to annual planning cycles, including quota setting, territory alignment, and capacity planning for a global sales organization.

Sales Operations Analyst

Architect

• Work across all phases of design and documentation, from early programming and conceptual design through construction administration.
• Develop programming studies, design concepts, and construction documents using digital design tools.
• Produce plans, sections, elevations, details, schedules, renderings, and specifications that are coordinated and buildable.
• Coordinate design solutions with senior staff, consultants, and internal project teams.
• Conduct site visits to document existing conditions and gather field data.
• Research building, energy, and accessibility codes and apply them to support compliant design solutions.
• Navigate zoning, planning, and municipal ordinances to support feasibility, approvals, and permitting.
• Prepare studies, reports, and planning diagrams that support unified design strategies.
• Support cost estimates, documentation, and project deliverables.
• Coordinate permit submissions with Authorities Having Jurisdiction.
• Review submittals and shop drawings during construction administration.
• Participate in client, consultant, and contractor meetings.
• Maintain organized project documentation and files.

Data Engineer

• Build intelligent data pipelines and robotic process automations that link business systems and streamline workflows.
• Work hands-on with technologies like Python, SQL Server, and modern APIs.
• Integrate tools such as OpenAI, Anthropic, and Azure ML to automate decision-making.
• Collaborate closely with IT and operations teams to design and deliver smart, data-powered solutions.
• Apply performance tuning and best practices for database and process efficiency.
• Support data governance and version control processes to ensure consistency and transparency.

• Establish and scale a consultative Client Services organization.
• Deliver a superior customer experience that maximizes customer satisfaction (CSAT), drives high retention rates, and accelerates growth.
• Build a team and framework that operates on a proactive, data-driven, and analytical approach.
• Design and lead a Client Services structure and team delivering best-in-class customer experience.
• Partner closely with VP of Business Development and VP of Global Account Management.
• Establish consultative engagement methods using data-driven, analytical processes.

Senior Director, Client Services

• Lead architectural projects from contract through construction, acting as the main point of contact for clients and representing the firm’s process and values.
• Own project scope, schedule, and fees, including staffing plans and overall project profitability.
• Guide and mentor project teams of architects and designers, providing direction while staying close to the work.
• Coordinate with engineering and specialty consultants, ensuring alignment between internal teams and external partners.
• Oversee construction administration activities, including RFIs, submittals, site visits, and field reports.
• Draft and manage professional services agreements and standard AIA contracts.
• Facilitate internal and external meetings—setting agendas, documenting decisions, and driving follow-through.
• Support and help refine project delivery workflows and tools as the firm continues to grow.

Project Lead – Senior Project Manager

Application Engineer

• Design and develop products that meet market objectives in collaboration with sales and manufacturing teams.
• Create and maintain detailed technical documentation, including bills of material, product drawings, application notes, and industry trend information.
• Ensure all products and installations comply with applicable industry standards, building codes, and safety regulations.
• Develop, manage, and track project timelines to ensure projects are completed on schedule and within budget.
• Conduct product testing and failure investigations to identify, diagnose, and resolve product issues.
• Source required components, verifying that they meet technical specifications and cost targets to support profitability.
• Oversee manufacturing operations to ensure proper product documentation is followed and products meet customer quality standards.
• Lead continuous improvement initiatives across the product lifecycle to maintain and enhance product competitiveness.
• Support the sales team by performing application analyses for customer requirements and preparing technical proposals.
• Travel as needed to supplier and customer sites to provide technical support, troubleshoot issues, and deliver presentations.

Product Engineer

• Translate company strategy into a clear 2-3 year architectural roadmap.
• Establish architectural principles that guide decisions across legacy modernization, new service delivery platforms, and AI-native platforms.
• Lead the engineering organization by hiring, mentoring, and developing senior engineering leaders, tech leads, and architects.
• Drive engineering execution by establishing best practices for CI/CD, observability, infrastructure, developer experience, and delivery management.
• Own and continuously improve the software development lifecycle (SDLC).
• Oversee their enterprise cybersecurity strategy, policies, and technical controls.
• Regularly assess evolving business conditions, customer needs, and market dynamics.
• Present their architecture, platform vision, and AI strategy to customers, partners, and prospects.

Vice President of Technology – Architecture

Product Manager

• Define and communicate the product vision, strategy, and outcome-based roadmaps aligned with business goals and market trends.
• Leverage deep product knowledge and industry and market insights to develop competitive and innovative products.
• Continuously monitor revenue, costs, and product related metrics, driving initiatives for growth and profitability.
• Identify new business opportunities and collaborate with business development teams to assess product-market fit.
• Conduct in-depth research on customer needs, user behavior, and market trends to identify gaps and opportunities.
• Collaborate closely with project management, engineering, customers and, customer facing and marketing teams to ensure seamless discovery and delivery processes.
• Manage product operations to ensure smooth delivery, scalability, and ongoing support of products.
• Own product positioning and market messaging, translating product capabilities into customer value stories that enable Sales effectiveness and support consistent product narratives across all touchpoints.
• Maintain awareness of privacy, compliance, and regulatory standards to ensure products meet industry requirements.
• Utilize data analysis to measure product performance and identify areas for optimization.
• Lead initiatives to iterate and enhance products based on customer feedback and business priorities.
• Foster cross-functional team collaboration to drive alignment and execution across stakeholders.
• Collaborate effectively with internal teams, external partners, and key stakeholders to manage expectations and communicate progress.
• Demonstrate championing skills by promoting the product vision and gaining buy-in at all levels of the organization.
• Exhibit strong leadership skills by inspiring teams and driving product initiatives with clarity and purpose.
• Develop and mentor team members, fostering an environment of continuous learning and improvement.
• Implement process skills and techniques for efficient project management and delivery.
• Manage product lifecycles from ideation through delivery and post-launch optimization.