Primarily responsible for customer experience during on-boarding process
Provide complete ownership and accountability of all responsibilities assigned during customer implementation projects
Work with project managers to complete assigned tasks
Complete deployment projects using 11:11 Systems best practices
Communicate effectively with customers, sales team, and project team
Document steps taken, problems incurred, and resolution of issues for customer review
Provide excellent customer service
Foster communication and transparency through all 11:11 Systems teams and staff involved in the sale and delivery of projects
Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values
Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements
Additional duties as assigned
Requirements
Bachelor’s degree in technical discipline or equivalent experience
2+ years recent experience as a technical, hands-on, enterprise VMware administrator
Enterprise customer-facing technical support experience
Hands-on knowledge of VMware’s vSphere and vCloud Director
VMware VCA/VCP/VCAP certified
Cisco UCS experience
Zerto, Veeam, or DoubleTake experience
Microsoft server administrative experience (Server, SQL, etc.)
Technical experience with Cisco ASA, ASR, and Nexus products
Experience working with global data center environments
Experience with large-scale virtualization clusters with hundreds of VMs per cluster
Proven ability to troubleshoot advanced customer issues
Good understanding of how different technologies work together
Excellent communicator, high energy, positive attitude, aptitude for professional growth
Must be legally eligible to work without visa sponsorship
Benefits
401k Plan with Company Match
Healthcare, vision and dental Insurance Plan
Life Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Paid Vacation & Holidays
Leaves – primary care and new parent leave, maternity leave
Wellness Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.