DISHER

Client Services Manager

DISHER

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Manage and grow relationships with key customers, acting as their primary point of contact.
  • Engage proactively with customers to understand their goals and challenges and offering solutions that align with their needs.
  • Ensure high customer retention and satisfaction levels by delivering exceptional service and support.
  • Gather customer feedback and communicate product improvement suggestions to the development team.
  • Collaborate with internal teams to address customer feedback, resolve issues, and ensure the smooth delivery of products and services.
  • Develop and execute customer success strategies that drive product adoption and maximized customer value.
  • Monitor customer health metrics, tracking success KPIs, and regularly reporting on customer outcomes to leadership.
  • Advocate for the customer within the organization to ensure their needs are prioritized.
  • Onboard new clients and guide them through product setup, training, and initial usage to ensure successful implementations.
  • Conduct regular check-ins and business reviews with customers to assess progress, gather feedback, and discuss future goals.
  • Identify upselling and cross-selling opportunities to expand customer use of the company's products and services.
  • Oversee the customer lifecycle management and identify areas for optimization.
  • Create and deliver customized reports, presentations, and performance insights to demonstrate the impact of their solutions.
  • Lead customer training sessions, workshops, and demonstrations to enhance product knowledge and usage.

Requirements

  • Bachelors degree in Business, Marketing, Communications, or a related field.
  • At least 3 years of experience as a customer success manager, account manager, or in customer success, account management, or customer service roles.
  • Experience in managing customer success programs, customer retention, and upselling strategies.
  • Ability to analyze customer data and usage trends to identify areas of improvement.
  • Understanding of product management and its impact on customer experience.
  • Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships and work cross-functionally.
  • Excellent problem-solving and critical-thinking abilities, with a customer-focused mindset and a proactive approach.
  • Strong organizational and time management skills.
  • Familiarity with CRM tools, customer success platforms, and analytics software.
  • Must have the current and continuing right to work in the United States of America without restrictions or expirations.
Benefits
  • Supportive, collaborative environment
  • Focus on work-life balance
  • Opportunities for technical and personal advancement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer success managementcustomer retentionupselling strategiesdata analysisproduct managementcustomer lifecycle managementKPI trackingreport creationperformance insightscustomer onboarding
Soft Skills
interpersonal skillscommunication skillsproblem-solvingcritical thinkingorganizational skillstime managementcustomer-focused mindsetproactive approachrelationship buildingcross-functional collaboration