DISHER

Senior Director, Client Services

DISHER

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Establish and scale a consultative Client Services organization.
  • Deliver a superior customer experience that maximizes customer satisfaction (CSAT), drives high retention rates, and accelerates growth.
  • Build a team and framework that operates on a proactive, data-driven, and analytical approach.
  • Design and lead a Client Services structure and team delivering best-in-class customer experience.
  • Partner closely with VP of Business Development and VP of Global Account Management.
  • Establish consultative engagement methods using data-driven, analytical processes.

Requirements

  • 10+ years of progressive experience in Client Services, Customer Success, Account Management, or Consulting, with at least 5 years in a senior leadership role (Director or above) managing managers and global teams.
  • Bachelor's degree in Business, Marketing, Supply Chain, or related field, or equivalent combination of education and experience.
  • Demonstrated success in building, scaling, and managing a high-retention, high-growth organization, ideally within a Services, Supply Chain, or Logistics business model.
  • Deep analytical fluency and proficiency with CS or CRM platforms (e.g., HubSpot, Salesforce) for data-driven decision-making.
  • Exceptional leadership, coaching, and presentation skills with a proven ability to communicate effectively with C-suite executives both internally and externally.
  • Demonstrated experience in building a consultative customer engagement operating model with ability to influence and engage stakeholders at all organizational levels.
  • Excellent communication skills, with the ability to influence executive stakeholders.
  • Demonstrated ability to create executive-level presentations, reports, and correspondence.
  • Exceptional interpersonal and relationship-building capabilities.
  • Willingness to travel 25% of time.
Benefits
  • Health insurance
  • Professional development opportunities
  • Work-life balance
  • Supportive and collaborative environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data-driven decision-makinganalytical processescustomer successaccount managementconsultinghigh-retention organizationhigh-growth organizationexecutive-level presentationsreportscorrespondence
Soft Skills
leadershipcoachingpresentation skillscommunicationinterpersonal skillsrelationship-buildinginfluencingstakeholder engagementteam buildingproactive approach