Disaster Care Capital

Administration

• Own a live caseload of restoration jobs end to end, from first contact through invoicing and closure
• Receive, review and register cases from insurers, loss adjusters, restoration professionals and private customers
• Verify case details, policy coverage and eligibility criteria
• Allocate cases to restoration technicians and manage caseload workload
• Review technician reports, challenge inconsistencies and ensure accurate, timely findings
• Escalate and resolve complex, disputed or high-value cases
• Communicate scope of work and property requirements to insurers
• Raise and submit accurate invoices according to scope and contractual terms
• Follow up private enquiries and quotes through to booked jobs
• Schedule and assign jobs to technicians to minimise response times and maintain productivity
• Update job statuses, track technician assignments and maintain accurate schedules
• Support technicians with site problems and real-time issue resolution
• Coordinate across departments to prevent delays between hand-offs
• Communicate professionally with insurers, loss adjusters, subcontractors, technicians and customers
• Handle difficult conversations and direct phone calls professionally
• Respond to enquiries, information requests and status updates
• Resolve complaints and investigate compliance matters and default cases according to company policy
• Maintain accurate records across CRM, project management, insurer portals and field job-management systems
• Track SLA performance and flag risks before breaches
• Analyse operational data for bottlenecks, repeat issues and slow stages, and propose improvements
• Prepare progress updates, situational reports and performance summaries
• Follow and improve SOPs
• Perform quality-control checks on case files, technician reports and invoices
• Audit closed cases weekly for accuracy and completeness and feed findings into SOPs
• Support and train newer colleagues as the team grows

Senior Administrator