Senior Administrator

Disaster Care Capital

Senior Administrator owning fire and flood restoration cases from intake through invoicing. Coordinating technicians, insurers, customers and operational systems for London-based Disaster Care Capital.

Posted 8/22/2026full-timeRemote • 🇷🇴 RomaniaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management, including end-to-end job ownership, effective communication with stakeholders, and operational data analysis for process improvement. Proficient in CRM and project management systems, with a strong focus on attention to detail and adherence to SOPs and SLAs.

Highest-signal resume keywords

Case ManagementCRM ProficiencyOperational Data AnalysisSOP AdherenceClient-Facing Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementData AnalysisInvoicingQuality ControlSLA ManagementAttention to DetailFast Data EntryProblem-SolvingMentoringTraining

Soft Skills

Effective CommunicationOrganizational SkillsJudgment Under PressureAdaptabilityTeam Collaboration

Tools & Technologies

CRM SystemsProject Management SystemsClickUpOutlookGmail

Industry Keywords

Restoration JobsClaims HandlingInsurer CommunicationOperational EfficiencyRemote Team Experience

About the role

Key responsibilities & impact

Own a live caseload of restoration jobs end to end, from first contact through invoicing and closure
Receive, review and register cases from insurers, loss adjusters, restoration professionals and private customers
Verify case details, policy coverage and eligibility criteria
Allocate cases to restoration technicians and manage caseload workload
Review technician reports, challenge inconsistencies and ensure accurate, timely findings
Escalate and resolve complex, disputed or high-value cases
Communicate scope of work and property requirements to insurers
Raise and submit accurate invoices according to scope and contractual terms
Follow up private enquiries and quotes through to booked jobs
Schedule and assign jobs to technicians to minimise response times and maintain productivity
Update job statuses, track technician assignments and maintain accurate schedules
Support technicians with site problems and real-time issue resolution
Coordinate across departments to prevent delays between hand-offs
Communicate professionally with insurers, loss adjusters, subcontractors, technicians and customers
Handle difficult conversations and direct phone calls professionally
Respond to enquiries, information requests and status updates
Resolve complaints and investigate compliance matters and default cases according to company policy
Maintain accurate records across CRM, project management, insurer portals and field job-management systems
Track SLA performance and flag risks before breaches
Analyse operational data for bottlenecks, repeat issues and slow stages, and propose improvements
Prepare progress updates, situational reports and performance summaries
Follow and improve SOPs
Perform quality-control checks on case files, technician reports and invoices
Audit closed cases weekly for accuracy and completeness and feed findings into SOPs
Support and train newer colleagues as the team grows

Requirements

What you’ll need

Excellent written and spoken English (C1 or above) — mandatory
Minimum 2 years in administration, operations, case management, claims handling or a senior client-facing coordination role
Tech-confident and able to quickly learn unfamiliar systems
Strong computer skills and confidence using CRM and project management systems (ClickUp or equivalent), Outlook or Gmail, and other digital platforms and communication tools
Exceptional attention to detail
Problem-solving ability and willingness to work beyond documented processes
Quick learner who asks effective questions
Highly organised, able to manage multiple tasks simultaneously, with fast and accurate data entry
Sound judgement and critical thinking under pressure
Ability to stay calm and adapt when priorities shift
Experience mentoring, training or supervising colleagues
Comfort working with operational data in spreadsheets and building an evidence-based case for change
Experience in a remote or distributed team
Understanding of SOP adherence and SLA management

Benefits

Comp & perks

Clear route to Team Lead / Supervisor for the right person
Fully remote work arrangement
Monday to Friday schedule