Disability Management Institute

Manager

• Adjudicate Long Term Disability (LTD) claims within established timeframes and policy guidelines while maintaining a client-first approach.
• Interview claimants and employers to gather relevant information and make fair, evidence-based decisions.
• Manage all claims in accordance with client-specific service standards and ensure documentation is accurate and timely.
• Utilize available resources to assess diagnoses and treatment plans, liaising professionally with physicians, employers, insurance agencies, and legal representatives.
• Draft and deliver written correspondence summarizing claim activity, decisions, and next steps.
• Participate in case conference calls with employers and internal team members.
• Collaborate closely with the Rehabilitation Coordinator to minimize absence duration and support return-to-work planning.
• Maintain strict confidentiality regarding client, corporate, and medical information.

Case Manager