STD Case Manager – 15-Month Contract

Disability Management Institute

Case Manager processing Short Term Disability claims, ensuring a compassionate experience for clients. Delivering high-quality disability management services and collaborating with various stakeholders.

Posted 6/2/2026contractRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$60,000 - CA$72,000 per yearWebsite

About the role

Key responsibilities & impact

Process and manage all Short Term Disability claims, establishing eligibility, calculation of earnings and benefit levels, along with obtaining the necessary medical evidence within the required timelines
Interview claimants and employers to gather relevant claim information
Ensure all claims are processed in date order, in accordance with the agreed upon service standards for each Client
Utilize available resources to assess diagnosis and treatment plans
Where appropriate liaise in a professional manner with insurance agencies, doctors, employees, management, lawyers…etc., ensuring that only allowable information is released to recognized recipients and that all information is released in writing
Draft and deliver written correspondence identifying claim activity and next steps
Participate in claim conference calls with employers
Work collaboratively with early intervention team to minimize duration of absence and return claimants to work
Ensure all necessary documentation is provided to the insurance carrier in order for them to process MTD/LTD claims
Maintain confidentiality over client and corporate records and medical claims information
Operate automated claims payment system and performs manual calculations as required
Following training period, a minimum of 95% accuracy is required

Requirements

What you’ll need

3+ years of claims experience in a group insurance environment
Experience in Long or Short term disability insurance preferred
Post secondary degree or diploma or equivalent experience
Familiarity with medical terminology and disability contract language an asset
CDMP or LOMA designation (an asset)
Medical background an asset (ie. Occupational Therapist, Kinesiology, Nursing, Physiotherapist)

Benefits

Comp & perks

generous paid time off including 3 weeks minimum vacation
plus 26 long weekends a year through our much-loved Happy Friday program
flexible work options including remote and hybrid schedules
wellness support, including comprehensive mental health resources
clear career paths, personalized learning, and leadership committed to invest in your development
diversity, inclusion, and belonging as our foundation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims processingeligibility determinationearnings calculationbenefit level calculationmedical evidence assessmentautomated claims payment systemmanual calculationsmedical terminologydisability contract language

Soft Skills

interviewingcommunicationcollaborationconfidentialityprofessionalismorganizational skillsattention to detail

Certifications

CDMPLOMA