DIRECTV

Customer Service Representative

DIRECTV

full-time

Posted on:

Location Type: Remote

Location: Montana • United States

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Salary

💰 $18 - $25 per hour

Job Level

Junior

About the role

  • Answer customer calls and address all requests or inquiries concerning services and products, and report problem areas.
  • Utilize various systems and tools to assist customers.
  • Use sales expertise to make recommendations according to customer’s needs.
  • Utilize operational systems to process purchases of all products and services.
  • Use solid problem-solving skills to identify and solution customer’s technical issues.
  • Demonstrate strong verbal and written communication skills.
  • Ability to support our customers during working hours (M-F 5:55AM – 8:00PM, Sat/Sun 6:55AM – 8:00PM MST). Some holiday coverage and occasional overtime may be required.

Requirements

  • 6 months to 1 year of customer service/sales work experience
  • Familiarity with Windows computers
  • An ability to deliver regular and reliable attendance
Benefits
  • FREE DIRECTV Premier Package with free installation (this includes HBO Max, Cinemax, Showtime, & Starz)
  • FREE DIRECTV STREAM Premier Package (this includes HBO Max, Epix, Starz NBA League Pass) and unlimited cloud DVR
  • 25% off AT&T Cell Phone Service

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicesales expertiseproblem-solvingtechnical issue resolution
Soft skills
verbal communicationwritten communicationreliabilityattendance