VIP Account Manager
Dinotech Ltd
contract
Posted on:
Location Type: Remote
Location: Argentina
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About the role
- Portfolio Management: Nurturing and cultivating relationships with VIP clientele.
- Multichannel Correspondence: Interacting through emails, phone calls, and live chat.
- Proactive Bonus Management: Offering tailored bonuses and rewards.
- VIP Gameplay Monitoring: Responding promptly to VIP customer activities.
- Feedback Gathering: Actively seeking and collating feedback to improve services.
- Efficient Document Handling: Managing document requests efficiently.
- Insightful VIP Reporting: Providing insights on VIP trends and preferences.
- VIP Onboarding: Welcoming new VIP customers aboard.
- Collaborative Strategy Development: Contributing to VIP strategy with the Marketing Manager.
Requirements
- Proven experience in customer relationship management
- Exceptional communication skills across various mediums
- Demonstrated proactive approach to customer service
- A background in VIP services or gaming is highly desirable
- Familiarity with sportsbook operations is a plus
- Strategic mindset and the capability to collaborate with senior management in refining and implementing VIP-focused strategies.
Benefits
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer relationship managementVIP servicessportsbook operations
Soft Skills
communication skillsproactive approachstrategic mindsetcollaboration